> Markdown version of [/jobs/ext/2246226-system-support-analyst-l1](https://www.wearedevelopers.com/jobs/ext/2246226-system-support-analyst-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# System Support Analyst (L1)

- **Company:** PLAINS PARTNERS
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Microsoft Outlook, System Configuration, Email Filtering, Hyper-V, Virtual Private Networks (VPN), Networking Basics, Network Administration, NT File System (NTFS), Remote Access Technology, Windows Desktop, Office365, Firewalls (Computer Science), Network Support, Server Operating Systems & Platforms, Vmware
- **Published:** August 26, 2026
- **Apply:** https://www.careerjet.com/jobad/uscfc4d292db342832939c45eda0db996b

## About the Role

Strong communication and customer service focus
Solid troubleshooting and root cause analysis abilities
Team-oriented with a high standard for quality and follow-through
Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365
Comfortable working with Windows Desktop/Server environments and basic networking
Requirements
Associate's degree in IT or equivalent experience
2+ years of experience in IT support or a related field
Valid Texas driver's license and insurance
Ability to occasionally travel to client sites as needed

## Description

At Uprite Services, we're looking for a System Support Analyst to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, supporting end users, and delivering exceptional service remotely and occasionally onsite., As a System Support Analyst, you'll be a vital part of the Service Team, delivering support across:
Remote End User Support (MS365, Outlook, business apps, spam filtering, etc.)
Hardware Setup & Troubleshooting
Light Server & Network Administration
Client Documentation & Knowledgebase Management
You'll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation. This is a client-facing role with a high emphasis on communication, problem-solving, and proactive service delivery. On-call rotation is required., End User Support (60%)
Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications
Manage Microsoft 365 administration (licensing, applications, Azure)
Troubleshoot user technical issues and update tickets until resolution
Escalate issues appropriately and engage with vendors as needed
Hardware Support (20%)
Provision and image PCs for new users or refreshes
Resolve printing and peripheral issues
Install and configure hardware/software and assist with replacements
Server & Network Support (10%)
Manage Active Directory and NTFS permissions
Apply and manage Group Policy settings
Assist with basic server and firewall troubleshooting
Documentation & Admin (10%)
Maintain client documentation (configs, passwords, approvals)
Update internal processes and participate in knowledge sharing
Accurately track time and ticket work
Mentor L1 Analysts and participate in team meetings


## Related Videos

- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)