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# Tier 1 IT Support Specialist

- **Company:** LEDGENT
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $72,800.0 - $87,360.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cloud Computing, Issue Tracking Systems, Network Configuration and Change Management, Networking Basics, Wi-Fi Technology, Computer Equipment, Information Technology, User Accounts
- **Published:** August 26, 2026
- **Apply:** https://www.dice.com/job-detail/60e2f5cd-7231-4913-b4d1-5e39f2647685

## About the Role

* 2+ years of experience in Tier 1 IT support or help desk role
 * Strong knowledge of Windows operating systems and Active Directory
 * Experience with laptop/desktop hardware setup, configuration, and troubleshooting
 * Proficiency with Microsoft 365, Exchange, and common business applications
 * Excellent organizational skills and attention to detail
 * Strong communication skills and customer service orientation
 * Ability to work independently with minimal supervision
 * Valid driver's license and reliable transportation for local travel
 * Ability to lift and move IT equipment (up to 50 lbs), * Experience supporting users in construction, architecture, or engineering environments
 * Familiarity with cloud-based IT infrastructure
 * Knowledge of Tier 2 support tasks (network configuration, server basics)
 * Experience working in a hybrid or remote support model

## Description

We are seeking a skilled Tier 1 IT Support Specialist to join our team. This contract position will focus on hands-on technical support, enabling our IT Manager to concentrate on higher-tier support and integration activities. The ideal candidate will have experience supporting users in construction, architecture, or similar industries and be comfortable working independently in a fast-paced environment., * User Support (25-30 hours/week):

 * Execute employee onboarding and offboarding procedures following established checklists
 * Prepare and configure new laptops and workstations for deployment
 * Set up desks and workspaces for new employees at various office locations
 * Manage user accounts in Active Directory (creation, modification, disabling)
 * Handle email group management and access provisioning

Technical Support:

 * Provide Tier 1 troubleshooting for common issues (printers, Wi-Fi, hardware, software)
 * Assist with select Tier 2 technical issues as needed
 * Perform basic network troubleshooting and connectivity support
 * Maintain and organize IT equipment inventory

Site Management:

 * Travel to regional offices (Petaluma, Napa, Santa Cruz) for equipment delivery and setup
 * Manage cable organization and workspace improvements
 * Reformat, repurpose, or prepare legacy IT equipment for recycling

Documentation:

 * Create and maintain IT procedures and standard operating procedures (SOPs)
 * Document technical issues and resolutions in ticketing system


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