> Markdown version of [/jobs/ext/2246706-sr-voice-sme-developr](https://www.wearedevelopers.com/jobs/ext/2246706-sr-voice-sme-developr). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Voice SME / Developr - **Company:** BLACKRIDGE RESOURCE PARTNERS LLC - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $101,600.0 - $152,400.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Automatic Call Distributor, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Automation of Tests, Microsoft Azure, Cloud Computing, Computer Programming, Databases, Software Debugging, Digital Technology, JSON, Python (Programming Language), Node.Js, Public Switched Telephone Networks, Software Engineering, Data Streaming, Systems Integration, Twilio, WebRTC, Amazon Connect, Real-Time Transport Protocol, Enterprise Software Applications, Chatbots, Genesys, Large Language Models, Prompt Engineering, Backend, Low Latency, Bots, Restful APIs, Amazon Lex, Webhooks, Natural Language Understanding, Cisco, Microservices - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us432a54ca357b5f7cb56408fd839a9ba3 ## About the Role * 8+ years of experience in IVR, telephony, contact-center, or voice application development. * Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya. * Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers. * Experience developing voice bots/conversational AI. * Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows. * Strong programming skills in Python, Node.js, Java, or similar. * Experience with REST APIs, JSON, webhooks, databases, and microservices. * Experience in integrating voice platforms with CRM and backend systems. * Knowledge of cloud platforms such as AWS, Azure, or GCP. * Strong debugging, troubleshooting, and production-support skills. Preferred Skills * Experience with OpenAI or other LLM-based voice agents. * Experience with real-time/streaming audio, WebRTC, streaming ASR/TTS, and low-latency voice applications. * Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent. ## Description * Design and develop IVR call flows for inbound and outbound customer journeys. * Develop and deploy AI-powered Voice Bots for customer self-service and automated calling. * Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management. * Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications. * Design bot-to-human escalation while passing on the relevant customer and conversation context. * Troubleshoot SIP/telephony, API, webhook, call-flow, and voice-quality issues. * Monitor production IVR and voice-bot applications and resolve incidents. * Analyze call logs, transcripts, and bot performance to improve containment and customer experience. * Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams. * Develop automated test scenarios for IVR and voice-bot journeys. * Ensure solutions comply with security, privacy, recording, and telecom requirements., What will you do? In this Senior Engineer I, Application role, you will provide technical designs, engineering expertise, and application development support for digital systems … + 3 days ago + ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Command the Bots: Mastering robots.txt for Generative AI and Search Marketing](https://www.wearedevelopers.com/videos/1165-command-the-bots-mastering-robots-txt-for-generative-ai-and-search-marketing) - [Raise your voice!](https://www.wearedevelopers.com/videos/10-raise-your-voice) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Clone Your Voice with ElevenLabs LLMs and Node](https://www.wearedevelopers.com/magazine/739-clone-your-voice-with-elevenlabs-llms-and-node) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)