> Markdown version of [/jobs/ext/2246710-help-desk-engineer-desktop-support](https://www.wearedevelopers.com/jobs/ext/2246710-help-desk-engineer-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Engineer - Desktop Support - **Company:** THE PHOENIX - **Location:** Las Vegas, NV, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, IBM System I, User Authentication, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Networking Basics, Network Connections, Microsoft PowerPoint, Azure Active Directory, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft Power Automate, Office365, Software Troubleshooting, Microsoft InTune, Laptops, GPT - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/job/us2ac813f913b8993f8adb9e8229c9d7c4/eaa ## About the Role * 3+ years of experience in help desk, desktop support, or a similar end-user technical support role. * Demonstrated ability to support C-level executives and senior leaders with professionalism, discretion, responsiveness, and strong customer service. * Strong verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language. * Hands-on experience supporting Windows 11 and macOS environments. * Experience with Microsoft 365, Microsoft Intune, Entra ID (Azure AD), and multi-factor authentication. * Experience configuring and troubleshooting computers, mobile devices, and iPhones. * Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. * Strong troubleshooting, analytical, and problem-solving skills. * Ability to prioritize multiple requests, manage competing responsibilities, and work independently in a fast-paced support environment. Preferred Skills * Experience supporting technology within hospitality, resort, casino, or similar service-focused environments. * Experience with ScreenConnect or comparable remote-support tools. * Familiarity with Maestro PMS, Daylight, Scala, or similar specialized business applications. * Microsoft certifications such as MS-900, MD-102, or related credentials. * Familiarity with emerging AI and automation technologies such as Microsoft Copilot, Power Automate, ChatGPT, or Claude. ## Description We are seeking a Help Desk Engineer - Desktop Support to provide high-quality, hands-on technical support in an on-site IT training center environment. This role supports a range of users, including C-level executives and senior leadership, making exceptional communication skills, professionalism, discretion, and customer service essential. The Help Desk Engineer will troubleshoot and support desktops, laptops, mobile devices, Microsoft 365 applications, collaboration technologies, network connectivity, and specialized business applications. The successful candidate will combine strong technical troubleshooting abilities with the ability to explain technical concepts clearly to users at all levels of an organization. The selected candidate will have an opportunity to shadow and train alongside an experienced engineer through the end of the year, providing valuable knowledge transfer and hands-on exposure to the environment., * Provide responsive, professional technical support to employees, executives, and senior leadership. * Troubleshoot desktop, laptop, mobile device, account, email, authentication, MFA, VPN, Wi-Fi, network, and printer issues. * Configure, deploy, troubleshoot, re-image, upgrade, and replace Windows and macOS computers. * Set up and support monitors, docking stations, printers, conference room equipment, video conferencing systems, and other office technology. * Configure and support company-issued iPhones and manage devices using Microsoft Intune. * Support Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive. * Assist with Microsoft 365 accounts, licensing, device enrollment, policies, Entra ID (Azure AD), and MFA. * Troubleshoot specialized applications, including Maestro PMS, Daylight, and Scala digital signage. * Provide remote technical support using ScreenConnect. * Coordinate with external vendors and service providers when issues require additional technical expertise. * Document incidents, troubleshooting steps, and resolutions accurately within the IT ticketing system. * Develop and maintain knowledge-base documentation for common technical issues. * Identify recurring problems and recommend opportunities for long-term resolution or process improvement. * Communicate technical information clearly and professionally to both technical and non-technical users while maintaining appropriate confidentiality., Position Overview: The primary responsibility of the Engineer II - iSeries is to ensure the availability, reliability, integrity, and efficient operation of IBM iSeries and Power… + 19 days ago ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)