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# Europe It Operations Lead - Sla Mastery & Growth

- **Company:** SumUp Inc.
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Technology Operations
- **Published:** August 26, 2026
- **Apply:** https://www.buscojobs.com.es/europe-it-operations-lead-sla-mastery-growth-en-barcelona-ID-369027712

## About the Role

The role requires strong experience in IT Operations, Jira Service Management, and ITIL practices, with a proactive, structured mindset to scale a fast-growing fintech
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## Description

SumUp is seeking an IT Operations leader to own the performance of a distributed team across Europe, driving SLA-driven IT operations and a clean joiner-mover-leaver process in partnership with HR and Security. You will set standards for multi-city coverage and coordinate incident responses to continuously improve services.The role requires strong experience in IT Operations, Jira Service Management, and ITIL practices, with a proactive, structured mindset to scale a fast-growing fintech#J-*****-Ljbffr