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# Major Incident Manager

- **Company:** Response Informatics
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Information Technology Consulting, Data as a Services, Data Synchronization, Middleware, SAP (Applications), SAP NetWeaver Data Management, Systems Integration, Information Technology, Webmethods
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815150515-major-incident-manager

## About the Role

* Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
 * Experience:
 * Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs.
 * Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS).
 * Extensive experience in managing high-stakes incidents in enterprise-level environments.
 * Technical Skills:
 * Deep understanding of integration architectures, middleware, APIs, and data synchronization tools.
 * Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS.
 * Familiarity with ITIL frameworks and incident management best practices.
 * Leadership Skills:
 * Strong ability to lead cross-functional teams and manage complex, high-pressure situations.
 * Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
 * Communication: Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
 * Analytical Mindset: Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.

## Description

This range is provided by Response Informatics. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Response Informatics

Senior IT Resourcing Consultant at Response Informatics

Qualifications

 * Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
 * Experience:
 * Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs.
 * Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS).
 * Extensive experience in managing high-stakes incidents in enterprise-level environments.
 * Technical Skills:
 * Deep understanding of integration architectures, middleware, APIs, and data synchronization tools.
 * Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS.
 * Familiarity with ITIL frameworks and incident management best practices.
 * Leadership Skills:
 * Strong ability to lead cross-functional teams and manage complex, high-pressure situations.
 * Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
 * Communication: Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
 * Analytical Mindset: Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.

Seniority level

 * Not Applicable

Employment type

 * Full-time

Job function

 * Information Technology

Industries

 * IT Services and IT Consulting

Referrals increase your chances of interviewing at Response Informatics by 2x.

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