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# Production Support Engineer: Observability & Automation

- **Company:** Genio
- **Location:** Leeds, UK
- **Salary:** £35,000.0 - £43,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Computer Programming, Grafana
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815136384-production-support-engineer-observability--automation

## About the Role

A leading SaaS company in Leeds seeks a Production Support Engineer to bridge customer support and engineering. Responsibilities include investigating user issues, resolving support requests, and collaborating with teams to implement improvements. Ideal candidates have strong troubleshooting skills, experience with observability tools, and programming abilities for automation. The role offers a competitive salary of £35,000 - £43,000, flexible working conditions, and generous benefits including training allowances and health plans.
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## Description

A leading SaaS company in Leeds seeks a Production Support Engineer to bridge customer support and engineering. Responsibilities include investigating user issues, resolving support requests, and collaborating with teams to implement improvements. Ideal candidates have strong troubleshooting skills, experience with observability tools, and programming abilities for automation. The role offers a competitive salary of £35,000 - £43,000, flexible working conditions, and generous benefits including training allowances and health plans.


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