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# Technical Support Engineer (Remote)

- **Company:** cloudvantage Limited
- **Location:** Greater London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Microsoft Software, Microsoft SharePoint
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815165891-technical-support-engineer-remote

## About the Role

* Extensive Microsoft product knowledge
 * Extensive experience with M365 and associated technologies to include, AD, Email, Teams, SharePoint.
 * Extensive experience with Microsoft Client operating systems and lifecycle management of them.
 * Any experience with Microsoft Azure services.
 * Proven working experience in enterprise technical support, IT support or as a technical engineer
 * Deep knowledge in the product that the technician is supporting.
 * Strong problem-solving skills
 * Excellent client-facing skills
 * Excellent written and verbal communication skills

## Description

Job Role:

We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

Responsibilities:

 * Take ownership of customer issues reported and see problems through to resolution
 * Research, diagnose, troubleshoot and identify solutions to resolve customer issues
 * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 * Provide prompt and accurate feedback to customers
 * Ensure proper recording and closure of all issues
 * Prepare accurate and timely reports
 * Document knowledge in the form of knowledge base tech notes and articles
 * Follow the SLA for issues with respect to the severity.

Requirements:

 * Extensive Microsoft product knowledge
 * Extensive experience with M365 and associated technologies to include, AD, Email, Teams, SharePoint.
 * Extensive experience with Microsoft Client operating systems and lifecycle management of them.
 * Any experience with Microsoft Azure services.
 * Proven working experience in enterprise technical support, IT support or as a technical engineer
 * Deep knowledge in the product that the technician is supporting.
 * Strong problem-solving skills
 * Excellent client-facing skills
 * Excellent written and verbal communication skills


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