> Markdown version of [/jobs/ext/2247745-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2247745-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT ENGINEER - **Company:** Matsuura Machinery Ltd - **Location:** Quorn, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Software Applications, Microsoft Azure, Backup Devices, VoIP, Cloud Computing, Databases, Data Security, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), File Server, IBM Hardware Management Console, Monitoring of Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Security, Microsoft Office, Network Architecture, Networking Basics, Network Diagrams, TCP/IP, Wide Area Networks, Wireless Networks, Software Licensing, Computer Networking Systems, Gsuite, Hardware Asset Management, Software Library - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815165817-it-support-engineer ## About the Role * Proven experience in IT support and system administration, * Proficient with Windows/macOS operating systems and Microsoft 365 * Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN). * Experience with active directory, file servers, and backup solutions. * Proficient with Windows/macOS operating systems and Microsoft 365 * Experience with cloud platforms (e.g., Azure, AWS, Google Workspace) * Excellent problem-solving skills and a keen eye for detail. * Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload. * Preferred Qualifications * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL, To look after the company car fleet alongside Fleet Admin, including lease company management.Experience:Proven experience in IT supp ort, system administration, or a similar role. Technical Skills: Proficiency with Windows/macOS operating systems and Microsoft 365. Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN). Experience with Active Directory, file servers, and backup solutions. Familiarity with cybersecurity best practices. Proficient with Windows/macOS operating systems and Microsoft 365 Experience with cloud platforms (e.g., Azure, AWS, Google Workspace Experience supporting remote or hybrid work environments. Excellent problem-solving skills and a keen eye for detail. Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload. ## Description 8 January 2026 Please, no recruitment agencies. Matsuura has been a driving force in engineering innovation and manufacturing excellence since 1935. Renowned for pioneering advancements in high-speed CNC machining, CNC automation systems, and cutting-edge additive manufacturing technologies, we continue to set industry standards across the UK and beyond. We are currently recruiting for a IT Support Engineer to join our team. This is a key, hands-on role, that is essential in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations. This is a full time, permanent position based on site at our Leicestershire facility. At Matsuura we value our employees and are committed to creating a supportive, inclusive, and rewarding work environment. Salary : Dependent on Experience Benefits package: * Enhanced pension scheme - with generous employer contributions * Private healthcare scheme (option to add family) * Medical cash plan * Life insurance * Critical illness policy * 28 days annual leave plus bank holidays, with additional days for length of service * Employee assistance programme * 36 hour working week - early finish on Fridays About the Role: As our IT Support Engineer, you will be responsible for assisting with the planning, implementation and maintenance of the organisations IT and telephone systems. This is a hands-on role, that is critical in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations. Key Responsibilities: * IT Project Management * System Administration * Technical Support * Network and security * Software & Hardware Management * IT Documentation & Reporting * Fleet Management * Provide support to the Facilities & Procurement Manager About You: * Proven experience in IT support and system administration Technical Skills: * Proficient with Windows/macOS operating systems and Microsoft 365 * Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN). * Experience with active directory, file servers, and backup solutions. * Proficient with Windows/macOS operating systems and Microsoft 365 * Experience with cloud platforms (e.g., Azure, AWS, Google Workspace) * Excellent problem-solving skills and a keen eye for detail. * Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload. * Preferred Qualifications * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL The IT Support Engineer is responsible for assisting in the planning, implementation, and maintenance of the organisation's IT and telephone systems. This role ensures that hardware, software, and network systems operate efficiently, securely, and reliably to support business operations. This includes hands on database management of our core systems such as Sage and Alphalogix. IT Project Management of new installs both in hard and soft infrastructure. To Manage the company's fleet of vehicles. To provide support to the Facilities and Procurement Manager. System Administration: Support and maintain company hardware, software, and network infrastructure. Monitor system performance and troubleshoot issues as they arise. Maintenance and support of the Companies Telephone network both VoIP and Cellular Technical Support: Provide first- and second-level technical assistance to staff (in-person, remote, or via helpdesk). Diagnose and resolve computer, printer, and network-related issues promptly. Network & Security: Assist with configuration and maintenance of LAN/WAN, VPNs, and wireless networks. Help ensure data security, backups, and disaster recovery procedures are in place and assessed via desktop exercises. Monitor user access and system permissions according to company policies. Software & Hardware Management: Install, configure, and update software applications. Manage hardware inventory, procurement, and equipment lifecycle. To maintain the Company's software library whilst ensuring that the Company always remains compliant with all software licensing laws. To set up and maintain a database of all Company hardware and its current users. Consult with external IT vendors and service providers for procurement, support, and maintenance contracts. Documentation & Reporting: Maintain IT documentation including network diagrams, user guides, and asset records. Prepare periodic reports on IT operations, issues, and performance metrics. Project Management: Assist in the rollout of new technologies, systems upgrades, or infrastructure improvements. Fleet Management: To look after the company car fleet alongside Fleet Admin, including lease company management.Experience:Proven experience in IT supp ort, system administration, or a similar role. Technical Skills: Proficiency with Windows/macOS operating systems and Microsoft 365. Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN). Experience with Active Directory, file servers, and backup solutions. Familiarity with cybersecurity best practices. Proficient with Windows/macOS operating systems and Microsoft 365 Experience with cloud platforms (e.g., Azure, AWS, Google Workspace Experience supporting remote or hybrid work environments. Excellent problem-solving skills and a keen eye for detail. Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload. Preferred Qualifications Office-based - 36 hour working week Occasional after-hours or weekend work may be required during system upgrades or emergencies. Head Office: Matsuura Machinery Ltd. Gee Road, Whitwick Business Park, Coalville, Leicestershire, LE67 4NH England. Company No: 02592156 ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)