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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd line Engineer - **Company:** Wanstor Ltd - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Information Technology Consulting, Multi-Factor Authentication, IT Management, Virtual Private Networks (VPN), Windows Servers, Virtual Desktops, Azure Active Directory, SQL Databases, Systems Architecture, Wide Area Networks, Network Routers, Office365, Firewalls (Computer Science), Information Technology, Vmware - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815094654-3rd-line-engineer ## About the Role * Broad technical experience including Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory * Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments * Analytical thinking, root-cause analysis, and the ability to understand system architecture * Research and critical thinking to provide detailed analysis * Effective verbal and written communication, and the ability to build collaborative relationships * Ability to work autonomously and as part of a team with strong time management and prioritisation * Creative problem solving and initiative * Background in managed services and IT support is advantageous ## Description Join to apply for the 3rd line Engineer role at Wanstor Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor's highly experienced and driven team - playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites. Department: Proactive Services Location: Wanstor London Overview Be the face of Wanstor, acting as a trusted advisor and brand ambassador. Build strong client relationships and clearly explain how tailored IT solutions deliver real business value. Leads on security practices aligned to Cyber Essentials standards and works on proactive engineering to keep client technology one step ahead. Responsibilities * Primary Responsibilities: Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs * Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard * Technical Support - Service Desk Escalation, mentoring and training more junior staff * Proactive Engineering - Engage with customers to understand requirements and provide pre-emptive technical solutions to meet business needs, mitigating risks to infrastructure * Project Engineering - Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services * IT Management - provide strategic management and leadership for the customer to deliver on technical and business objectives * 3rd line support escalation - including service desk and on-site support * Taking ownership and driving forward assigned support tickets escalated from the service desk What You'll Need * Broad technical experience including Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory * Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments * Analytical thinking, root-cause analysis, and the ability to understand system architecture * Research and critical thinking to provide detailed analysis * Effective verbal and written communication, and the ability to build collaborative relationships * Ability to work autonomously and as part of a team with strong time management and prioritisation * Creative problem solving and initiative * Background in managed services and IT support is advantageous What You'll Love * Generous Time Off: 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays * Continuous Learning: Regular lunch and learn sessions * Personal Development: 5 paid days annually to pursue new skills * Volunteer Opportunities: 2 paid volunteer days each year * Team Spirit: Friendly team with social events throughout the year Seniority level * Mid-Senior level Employment type * Full-time Job function * Engineering and Information Technology Industries * IT Services and IT Consulting ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)