> Markdown version of [/jobs/ext/2249197-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2249197-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Mineola, NY, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Health Informatics, Business Software, Desktop Computing, Executive Information Systems, HP Thin Clients, Issue Tracking Systems, Local Area Networks, Network Troubleshooting, Microsoft Office, Microsoft Software, Virtual Desktops, Network Connections, Airwatch, Remote Infrastructure Management, Software Deployment, Connectivity Problems, Peripherals, Wireless Devices, Microsoft InTune, Casper Suite, Laptops, User Accounts, Vmware - **Published:** August 26, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/mineola/a39a83a9-cf25-483e-b73b-36f0e5ac954c ## About the Role Windows 11, Imaging, Tickets, Office 365, Deployment, Network Connectivity, Desktop, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware Top Skills Details Windows 11,Imaging,Tickets,Office 365,Deployment,Network Connectivity Additional Skills & Qualifications 2-4 years of desktop support experience within a Windows 10/11 enterprise environment. Strong break/fix troubleshooting skills across desktop, laptop, printer, and peripheral technologies. Experience with hardware deployments, workstation refreshes, and operating system migrations. Familiarity with Active Directory and Microsoft technologies. Experience supporting mobile devices including iPhones and iPads. Experience supporting network connectivity issues and basic LAN troubleshooting. Ability to prioritize and manage multiple support requests simultaneously. Strong verbal and written communication skills. Exceptional customer service mindset and professionalism. Ability to work independently during overnight shifts. Healthcare IT experience preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills ## Description Auditing Operations Management Apple IPad Data Privacy Service Level Microsoft 365 User Accounts Prioritization Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Local Area Networks Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving), Seeking an experienced Desktop Support Technician to join its Overnight Rapid Response team. This individual will provide hands-on technical support for end-user devices, clinical systems, printers, workstations, mobile devices, and network-connected equipment throughout the hospital environment. The ideal candidate will possess strong desktop support experience within large enterprise environments and be comfortable working independently during overnight hours while supporting mission-critical healthcare operations. This role requires a combination of technical troubleshooting expertise, customer service skills, hardware deployment experience, and the ability to respond quickly to end-user issues within established service level agreements. Responsibilities Include: Provide onsite desktop support for physicians, nurses, administrative staff, and clinical personnel. Diagnose and resolve hardware, software, printer, operating system, and connectivity issues. Image, configure, deploy, and upgrade desktop computers, laptops, and workstations. Perform workstation replacements, refreshes, moves, additions, and changes. Deploy and support printers, scanners, peripherals, and clinical devices. Configure and support Wyse thin clients and virtual desktop environments. Configure and support iPhones, iPads, and mobile devices. Install, upgrade, and troubleshoot clinical and business software applications. Troubleshoot network connectivity issues involving wired and wireless devices. Support Active Directory user accounts, password resets, permissions, and access requests. Perform incident response and rapid remediation for end-user technology issues. Conduct routine rounds throughout the facility to ensure equipment is functioning properly. Monitor system health and proactively identify technology issues before they impact users. Document troubleshooting activities, resolutions, and technical findings within the ticketing system. Maintain accurate asset inventory records and deployment documentation. Assist with hardware rollouts, operating system upgrades, refresh initiatives, and technology projects. Perform wire and cable management to ensure work areas remain organized and compliant with standards. Capture before and after documentation of infrastructure and cable management work. Provide one-on-one instruction and guidance to end users regarding hardware, software, and standard procedures. Collaborate with engineering, infrastructure, networking, and application support teams when escalations are required. Ensure compliance with all company policies related to security, data privacy, and technology standards. Meet ticket closure and response metrics while maintaining a high level of customer satisfaction. Participate in workstation audits, inventory validation, and asset lifecycle management activities., Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 Google IT Support IT Technician TEKsystems New York, NY*On-Site Jamf Mac OS Airwatch Operations Management Communication Microsoft 365 User Accounts Microsoft Excel Desktop Support Customer Service Microsoft Office Active Directory Asset Management Technical Issues Operating Systems Technical Support Mac/Apple Support Business Valuation Docking (Computers) Endpoint Management Software Deployment Microsoft Windows 10 VMWare Workspace ONE Full Stack Development Artificial Intelligence Technical Documentation Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0 Google IT Support Overnight Desktop Support TEKsystems Mineola, NY*On-Site Writing Auditing Operations Management Apple IPad Data Privacy Service Level Microsoft 365 User Accounts Prioritization Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Local Area Networks Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving) +0 ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)