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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** TekWissen LLC - **Location:** Oklahoma City, OK, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Systems Engineering, CompTIA Network+, CompTIA Security+, Linux, RAID, File Systems, NT File System (NTFS), Software Deployment, Storage Devices, Information Technology, Patch Management, Data Management - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us5913d3f19b0222a32d9e1ae253bc2de1 ## About the Role * Associate degree in Engineering, Information Technology, Computer Science, or a related technical field, or equivalent education and experience. * Minimum 2+ years of hands-on technical experience in IT, engineering, or a related technical environment. * Strong technical troubleshooting and problem-solving skills. * Strong analytical and diagnostic abilities. * Experience supporting Microsoft Windows, Apple Mac OS, and Linux operating systems. * Basic understanding of file systems: * FAT * NTFS * HFS+ * APFS * EXT * Basic understanding of RAID technologies, including RAID 0 and RAID 1. * Familiarity with storage systems and data management concepts. * Knowledge of hardware diagnostics and system performance analysis. * Experience documenting technical procedures and troubleshooting guides. * Strong written and verbal communication skills. * Strong interpersonal and customer service skills. * Ability to work independently with minimal supervision. * Ability to work effectively as part of a team. * Strong attention to detail and organizational skills. * Good adaptability and time-management skills. * Strong initiative and accountability. * Customer-focused approach. * Relevant certifications such as CompTIA Network+, Security+, CISSP, Microsoft 365, CEH, CHFI, or AWS are preferred. * Ability to sit and stand for extended periods while working at a computer workstation. * Ability to bend, reach, and handle technical equipment. * Ability to lift and move equipment weighing up to 40 pounds. ## Description * Engineering Specialist II responsible for hands-on technical support, troubleshooting, and engineering-related services. * Supports engineering systems, workstations, storage devices, and technical equipment. * Diagnoses and resolves hardware, software, operating system, connectivity, storage, and file system issues. * Works in a fast-paced environment supporting engineering and business operations. * Requires strong technical aptitude, problem-solving skills, communication, customer service, and the ability to work independently and collaboratively., * Provide hands-on technical support for engineering systems, workstations, storage devices, and related equipment. * Troubleshoot and resolve hardware, software, operating system, connectivity, storage, and file system issues. * Install, configure, maintain, and support Windows, Mac OS, and Linux systems. * Perform system imaging, software deployments, upgrades, and patch management. * Troubleshoot file systems, storage configurations, and RAID environments. * Document technical issues, troubleshooting steps, solutions, procedures, and best practices. * Collaborate with cross-functional teams to identify, analyze, and resolve technical challenges. * Follow established processes and procedures while maintaining quality and accuracy. * Provide technical assistance and customer service to internal stakeholders. * Maintain equipment inventory and ensure proper handling of technical assets. * Support engineering labs, testing environments, and technical operations. * Participate in continuous improvement and process enhancement initiatives. * Perform hardware diagnostics and system performance analysis. * Develop and maintain troubleshooting guides and technical documentation. * Follow all safety, security, and compliance requirements. ## Related Videos - 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