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# Senior Staff Software Engineer

- **Company:** Diverse Lynx LLC
- **Location:** Hartford, CT, United States
- **Experience:** Expert
- **Salary:** $117,880.0 - $147,350.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), A/B Testing, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Microsoft Azure, C Sharp (Programming Language), Software Quality, Python (Programming Language), Lex (Software), Software Construction, SQL Databases, Systems Integration, Twilio, Cloud Platform System, Chatbots, Genesys, Large Language Models, Prompt Engineering, Information Technology, Natural Language Understanding, Microservices
- **Published:** August 26, 2026
- **Apply:** https://www.careerjet.com/job/use2264182ee2457000668a54d5d06819e/eaa

## About the Role

* 8 years of experience designing and building software engineering solutions in cloud environments (GCP, AWS, or Azure)
 * 8 years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc.
 * 8 years of experience with APIs, microservices, and modern software patterns
 * 3 years of experience working with cross-functional stakeholders on complex requirements
 * Solid working knowledge of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)

Preferred Qualifications

 * Hands-on experience integrating Large Language Models (LLMs) into production applications, including prompt engineering, RAG, and evaluation
 * Experience developing and supporting voice and text chatbots, including dialog design at scale
 * Experience with conversational AI platforms (e.g., Dialogflow, Lex, Rasa, Genesys, NICE, Twilio) and CCaaS/IVR Integrations
 * Familiarity with LLM evaluation, guardrails, observability, and A/B testing of dialog flows
 * Strong communication skills, capable of explaining technical concepts to both engineering and business audiences
 * Advanced degree (Master''s or PhD) in Computer Science, Engineering, AI, or a related field

## Description

* Lead the technical design and implementation of major components of our conversational AI platform (chat and voice)
 * Own end-to-end delivery of complex features - from design through deployment, monitoring, and iteration
 * Drive engineering excellence in code quality, testability, performance, scalability, and observability
 * Perform deep design and code reviews; raise the technical bar across the team
 * Integrate and evaluate Large Language Models, NLU/NLP engines, and STT/TTS components into production pipelines
 * Partner with data scientists and ML engineers to operationalize models, evaluation frameworks, and guardrails
 * Collaborate with cross-functional partners to translate ambiguous business requirements into clear technical solutions
 * Help deploy, operate, and maintain large-scale software in production with strong operational discipline
 * Mentor mid-level and senior engineers on advanced technical topics and best practices
 * Contribute to the long-term technical strategy alongside Principal Engineers and architects


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