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# End User Computing Analyst

- **Company:** CYNET SYSTEMS INC.
- **Location:** Cary, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, System Center Configuration Manager, Windows PowerShell, User Environment Management, Microsoft InTune, Information Technology, Patch Management, Nessus, Wsus, Qualys, Comptia IT Fundamentals (ITF+), Servicenow, Vulnerability Analysis
- **Published:** August 26, 2026
- **Apply:** https://www.dice.com/job-detail/a4fd6bfa-9767-4b0a-8628-54d26aebeb30

## About the Role

* 5+ years of experience.
 * Basic knowledge of Windows OS (Windows 10/11) patch lifecycle and update mechanisms.
 * Familiarity with SCCM/MECM, Microsoft Intune, or WSUS for endpoint patch deployment.
 * Exposure to ITSM platforms ServiceNow, Remedy, or equivalent.
 * Understanding of Active Directory and Group Policy basics.
 * Basic scripting exposure (PowerShell or Batch) for patch status queries.
 * Awareness of vulnerability scanning tools (Qualys, Nessus, Tenable).
 * Ability to read compliance and deployment reports from patch management dashboards.
 * Strong verbal and written communication skills.
 * Ability to follow documented SOPs and checklists accurately.
 * Time management capable of handling multiple patch deployment tasks concurrently.
 * Basic analytical skills to identify and report patch deployment anomalies.
 * Willingness to work in shifts / on-call rotations., * 5+ years of experience in IT Infrastructure or End User Computing.

## Description

* Deploy OS (Windows 10/11) and third-party application patches to end-user devices via SCCM / Microsoft Intune / WSUS as per the approved patch schedule.
 * Monitor patch compliance dashboards and generate daily/weekly compliance reports.
 * Identify non-compliant devices and initiate remediation actions or escalate to L2.
 * Coordinate with end-users and helpdesk to schedule patch windows with minimal disruption.
 * Maintain patch deployment records and update ITSM tickets (ServiceNow / Jira) accurately.
 * Perform pre-patch and post-patch health checks on targeted endpoints.
 * Assist in testing patches in a non-production environment before wide deployment.
 * Follow the patch management SOP, CAB process, and change management guidelines.
 * Support vulnerability scan tool outputs (Qualys / Tenable) and cross-reference with missing patches.
 * Escalate failed deployments, critical patch failures, or zero-day situations to L2 promptly.

Nice to Have:

 * Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101).
 * CompTIA A+ or CompTIA IT Fundamentals (ITF+).
 * ITIL 4 Foundation.

Skills:

 * Windows.
 * SCCM.
 * PowerShell.
 * Microsoft Intune.
 * WSUS.
 * ServiceNow.
 * Jira.
 * Active Directory.
 * Group Policy.
 * Qualys.
 * Tenable.
 * Nessus.


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