> Markdown version of [/jobs/ext/2250007-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2250007-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Silver Birch Care Limited - **Location:** London, UK - **Salary:** £36,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Business Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Architecture, TCP/IP, Wi-Fi Technology, Network Routers, ServiceNow IT Service Management, Peripherals, Network Support, Laptops, Tools for Reporting, Windows Client - **Published:** August 26, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6a8cdc95b9c9ec725f5bfe06/apply ## About the Role Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment - we want to hear from you., * Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work * Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration * Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting * Experience using IT ticketing and service-management tools and managing work to SLAs * Experience administering or supporting line-of-business systems - ClearCare or similar care/social-care systems is a strong advantage * Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers * Strong problem-solving skills and excellent verbal and written communication * Ability to manage multiple priorities in a fast-paced, multi-site environment * Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: * Experience with remote-support tools and MDM platforms * Familiarity with ITIL processes; ITIL Foundation certification * Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children's residential homes. You will be required to: * Hold an Enhanced DBS check * Maintain high standards of confidentiality at all times * Demonstrate an awareness of safeguarding responsibilities * Present as calm and professional around vulnerable young people and home staff ## Description Reporting to the IT Manager you will cover the full breadth of the SBCHL technology estate across five domains: Service Desk inc. 1st & 2nd Line Support * First point of contact for all IT support - phone, email, chat and ticketing system * Log, categorise, prioritise and manage incidents to agreed SLAs * Triage and resolve remotely wherever possible; arrange on-site attendance where needed * Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support * Install, configure and maintain desktops, laptops, mobile devices and peripherals * Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate * Support network infrastructure - routers, switches, Meraki firewalls, Starlink and CCTV * Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration * Administer ClearCare children's social care management system across all modules and homes * Manage user access, account creation and deactivation, templates and reporting tools * Train new and existing staff; produce home-specific user guides and run refresher sessions * Document configurations, user procedures and training completion Asset Management, Joiners & Leavers * Maintain the asset register cradle-to-grave - every laptop, mobile, CCTV and Starlink unit * Provision kit, licences and accounts within SLA's after HR notification for all joiners * Suspend accounts same-day and recover kit within 7 days for all leavers Procurement, Finance & Documentation * Raise purchase orders and issue goods-received notes within 48 hours * Maintain accurate knowledge-base articles, user guides and incident records ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)