> Markdown version of [/jobs/ext/2250186-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/2250186-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** Xpertise Recruitment - **Location:** Nottingham, UK - **Salary:** £32,000.0 - £34,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Issue Tracking Systems, Windows Servers, Networking Basics, Microsoft PowerPoint, Remote Access Technology, Microsoft SharePoint, Software Requirements Analysis, Office365, Information Technology, Patch Management - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815176081-information-technology-support-specialist ## About the Role * You are experienced in 1st and 2nd line IT support * Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 11 * Have an understanding of basic networking principles, including DNS & DHCP * Experienced in ITSM systems/solutions * You have an awareness of ITIL foundations * You have experience in Cyber Security * You thrive when helping others & have a passion for using your IT expertise to support colleagues with varying levels of technical knowledge * You take pride in finding efficient solutions, ensuring smooth operations by maintaining IT hardware, software, and infrastructure and handling tasks * Curiosity and pro-activity are a part of who you are * You are naturally detail-oriented and organised, and you can manage priorities to ensure key tasks are completed. ## Description Nottingham (5 days per week in the office) 32-34k About the role: You'll be immersed in a fast-paced and enthusiastic environment where every day is different, with plenty of opportunities for learning and growth. As a proactive, driven individual, you'll be the first point of escalation for IT queries, supporting colleagues across the business while managing tickets through to completion. Working within a Windows Server and Microsoft 365 environment, you'll maintain our IT hardware, software, and services, playing a key role in keeping the business running smoothly. * To provide a broad range of technical support to 130+ users. * Log and maintain an accurate record of support calls using the ITSM ticketing system. * To provide practical help and assistance via phone, email, remote access or desk-side, escalating where needed. * To ensure Anti-Virus software is maintained and up to date on all systems. * Carry out patch management on all company devices using third-party software * Proactively support the business with daily/weekly/monthly/quarterly IT Maintenance tasks * On-board/off-board employees as required by the business. * To plan for our hardware/software requirements to ensure continued availability. * Manage hardware loan stock, ensuring laptops are always available if needed. * Maintain stock levels of adapters, chargers, cables, etc. * To work closely with the Head of IT/third-party providers to maintain the IT infrastructure. * Build, maintain and develop relationships with all stakeholders within the business and our third-party providers. * Support on non-IT facilities matters from time to time. * Daily walk around of meeting rooms ensuring they are tidy of cables and IT accessories. Required Experience: * You are experienced in 1st and 2nd line IT support * Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 11 * Have an understanding of basic networking principles, including DNS & DHCP * Experienced in ITSM systems/solutions * You have an awareness of ITIL foundations * You have experience in Cyber Security * You thrive when helping others & have a passion for using your IT expertise to support colleagues with varying levels of technical knowledge * You take pride in finding efficient solutions, ensuring smooth operations by maintaining IT hardware, software, and infrastructure and handling tasks * Curiosity and pro-activity are a part of who you are * You are naturally detail-oriented and organised, and you can manage priorities to ensure key tasks are completed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)