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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Trade Floor Support - **Company:** Marks Sattin Ltd - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Network Connections, Citrix Systems, Windows PowerShell, TCP/IP, Peripherals, Computerised Systems, Microsoft InTune, Information Technology, Gsuite, Wsus, Windows Client - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815187062-it-trade-floor-support ## About the Role * Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. * Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite, and Citികളുടെ** platforms. * Experience with Manage Engine, WSUS, and automated software deployment. * Basic PowerShell scripting for user and system administration. * Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts. * Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion). * Understanding of ITIL service management processes and ticketing systems. * Understanding of AGILE work methodology. * Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments. * A proactive and customer-oriented approach to technical problem solving., * Bachelor's Degree in Computing Systems or related field (required). * Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred). * ITIL Foundation certification is a plus. ## Description IT Trade Floor Support A leading financial institution is seeking a highly motivated and technically skilled IT Trade Floor Support to join its Engineering team in London. The successful candidate will provide first and second-line technical support to front-office and corporate users, ensuring the reliability and performance of critical trading systemsCommercial desktop environments. This role requires a customer-focused technologist with strong communication skills, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced trading environment. Key Responsibilities * Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely. * Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs. * Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments. * Administer and support core platforms including Microsoft 365, Gsuite, Citrix Bedeutung, SCCM, and Intune. * Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems. * Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading. * Assist in user onboarding and off-boarding, ensuring secure and compliant technology setup for new and departing employees. * Maintain accurate documentation for incidents bly processes and configuration changes. * Collaborate with infrastructure, networking and application support teams to ensure seamless IT service delivery. * Participate in internal audits, system reviews, and ongoing service improvement initiatives. Required Skills and Experience * Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. * Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite, and Citികളുടെ** platforms. * Experience with Manage Engine, WSUS, and automated software deployment. * Basic PowerShell scripting for user and system administration. * Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts. * Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion). * Understanding of ITIL service management processes and ticketing systems. * Understanding of AGILE work methodology. * Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments. * A proactive and customer-oriented approach to technical problem solving. Education and Certifications * Bachelor's Degree in Computing Systems or related field (required). * Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred). * ITIL Foundation certification is a plus. Why Join Us * Be part of a global financial institution with a strong focus on technology-driven innovation. * Work alongside front-office and technology teams in a dynamic trading environment. * Opportunity to grow within a collaborative, service-oriented IT organization that values technical excellence and professional development. Seniority level: Associate Employment type: Full-time Job function: Information Technology and Finance Industries: IT System Operationsिसपेय Maintenance, Financial Services, and Banking London, England, United Kingdom ## Related Videos - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)