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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # It Support Engineer - **Company:** TieTalent - **Location:** Lancaster, UK - **Salary:** £35,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Backup Devices, Hyper-V, Microsoft Office, Microsoft Software, Windows Servers, Networking Basics, Virtualization Technology, Firewalls (Computer Science), Information Technology, Network Server, Cisco, Vmware - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815187037-it-support-engineer ## About the Role * Proven experience in an MSP or similar multi-client environment * Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals * Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions * Excellent problem-solving skills and a proactive approach to technical challenges * Strong communication and client-facing skills * Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus ## Description Join to apply for the It Support Engineer role at TieTalent 1 day ago Be among the first 25 applicants Join to apply for the It Support Engineer role at TieTalent IT Support Engineer - 2nd & 3rd Line Location: Lancaster Full-Time, On-Site (5 Days/Week) Salary: £35,000 - £45,000 Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster. About The Role This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You'll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects. Key Responsibilities * Provide hands-on 2nd and 3rd line support across a wide range of technologies * Troubleshoot and resolve escalated technical issues efficiently and professionally * Support and maintain client infrastructure including servers, networks, and cloud platforms * Assist with project delivery, migrations, and system upgrades * Liaise directly with clients to ensure high levels of service and satisfaction * Document solutions and contribute to internal knowledge base What We're Looking For * Proven experience in an MSP or similar multi-client environment * Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals * Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions * Excellent problem-solving skills and a proactive approach to technical challenges * Strong communication and client-facing skills * Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus Why Join? * Competitive salary: £35,000 - £45,000 depending on experience * Work with cutting-edge technologies and a forward-thinking MSP * Clear progression path and ongoing professional development * Collaborative and supportive team culture Seniority level * Seniority levelEntry level Employment type * Employment typeFull-time Job function * Job functionInformation Technology * IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Sign in to set job alerts for "Information Technology Support Engineer" roles. 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