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# Technician Standard II IT Coordinator II

- **Company:** Mindlance
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Codecs, Microsoft Office, Microsoft SharePoint, Software Deployment, Cisco WebEx, Microsoft Onedrive, Information Technology, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.dice.com/job-detail/d922d07a-b903-4e6d-87f8-06dc987e5884

## About the Role

* Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or

Associates Degree with a minimum of 5 years relevant experience.
Certifications:

 * Industry certifications such as A+ recommended, * Excellent verbal and written communication skills
 * Excellent customer service skills
 * Advanced skills in supporting Windows computers and Apple mobile devices.
 * Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications.
 * Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom.

## Description

* Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including accessories and peripherals) and addressing issues such as imaging computers; fixing logon and connectivity issues; patching security vulnerabilities; and installing software, among others.
 * Receive and take ownership of requests for help via ServiceNow; respond to and resolve these within agreed-upon timeframes; communicate progress; and document work in the system.
 * Complete tickets within designated service levels: 90% Response SLA met; 95% Resolution SLA met; and meet Quality Management performance indicators.
 * Leverage technical expertise and troubleshooting skills to diagnose problems and identify and apply the appropriate resolution or find resources to resolve the issue.
 * Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings.
 * Provide support to M365 applications (Copilot, Outlook, Office, OneDrive, Teams, etc.)
 * Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks, ensuring accurate documentation and record-keeping.
 * Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to client corporate systems.


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