> Markdown version of [/jobs/ext/2250612-it-systems-support-analyst](https://www.wearedevelopers.com/jobs/ext/2250612-it-systems-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Analyst - **Company:** Cognizant Technology Solutions Corporation - **Location:** Texas City, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Outlook, Cloud Computing, Collaborative Software, Cyber Security, Dynamic Host Configuration Protocol, Data Center Infrastructure Management (CIM), Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Network Connections, Network Service, Microsoft PowerPoint, Remote Service Software, Microsoft SharePoint, Software Deployment, TCP/IP, User Environment Management, Enterprise Software Applications, Software Troubleshooting, Microsoft InTune, Microsoft Onedrive, Information Technology, Patch Management, Laptops - **Published:** August 26, 2026 - **Apply:** https://dejobs.org/x/x/6C1D6BCE608E423E81455AA8887B7D79/job/ ## About the Role Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future., * Preferred Bachelor's Degree in Information Technology, Computer Science, * 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC * Strong customer service orientation. * Excellent verbal and written communication skills. * Ability to work effectively under pressure. * Strong analytical and problem-solving skills. * Ability to prioritize multiple tasks in a fast-paced environment. * Team-oriented with strong stakeholder management capabilities ## Description The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements. About Cognizant's CIS Practice: Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. What you'll do in the role End User Support * Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals. * Diagnoses and resolve hardware, software, operating system, and application issues. * Support Windows operating systems and standard enterprise applications. * Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint. * Provide support for audio/video conferencing solutions and collaboration tools. * Incident & Service Request Management Endpoint Management * Deploy, configure, and maintain desktops, laptops, and mobile devices. * Support device imaging, software installations, upgrades, and patch management. * Utilize endpoint management tools such as SCCM, Intune, and remote support utilities. * Track IT assets and maintain accurate inventory records. * Provide hands-and-feet support for infrastructure, network, server, and security teams. * Assist with network connectivity troubleshooting. * Support datacenter equipment, racks, cabling, and local infrastructure activities. * Coordinate with vendors and third-party support providers. * Develop and maintain technical documentation, knowledge articles, and support procedures. What you'll need to succeed: * Windows 10/11 Administration * Active Directory & Group Policy * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Hardware & Software Troubleshooting * IT Service Management (ITIL) * Network Fundamentals (TCP/IP, DNS, DHCP, VPN) * Remote Support Tools * Customer Support & Incident Management * Printer and Peripheral Support ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)