> Markdown version of [/jobs/ext/2250646-desktop-support-specialist-i-or-desktop-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2250646-desktop-support-specialist-i-or-desktop-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist I or Desktop Support Specialist II - **Company:** Paylocity - **Location:** Cedar Rapids, IA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, JIRA, Microsoft Azure, Microsoft Online Services, Microsoft Outlook, System Configuration, Issue Tracking Systems, Networking Hardware, Windows PowerShell, Remote Desktop Services, Microsoft SharePoint, Software Deployment, Software Engineering, Software Vulnerability Management, Backup and Restore, Enterprise Software Applications, Peripherals, Microsoft InTune, Computer Equipment, Patch Management, Laptops, Hardware Infrastructure, User Administration, Servicenow - **Published:** August 26, 2026 - **Apply:** https://recruiting.paylocity.com/Recruiting/Jobs/Apply/4450475 ## About the Role * Strong communication and customer service skills * A positive, professional attitude, even in challenging situations * Technical curiosity and a willingness to learn * Dependability and attention to detail * Ability to work independently and as part of a team * Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.) Requirements Minimum Requirements Level I: * High School diploma or equivalent required. * 0-2 years of desktop support or related IT experience. * Basic knowledge of PC desktop hardware, software, and peripheral equipment. * Basic understanding of PC troubleshooting and imaging processes. * Basic knowledge of patch management in a Microsoft windows environment. * Familiarity with backup systems and basic file restore procedures. * Basic understanding of Active Directory and user account management. * Basic knowledge of PowerShell scripting. * Valid driver's license required to facilitate onsite support at various locations., * At least 3 years of relevant hands-on IT support experience (in similar roles such as Desktop Support, IT Help Desk) * Proven problem-solving skills with the ability to diagnose and resolve complex technical issues. * Demonstrated expertise in desktop hardware, software, and peripheral troubleshooting. * Experience in PC imaging, deployment, and support within a Windows-based enterprise environment. * Proficiency in desktop operating systems including Windows 10/11; macOS experience is a plus. * Working knowledge of Active Directory, Group Policy Objects (GPOs), and enterprise-level applications. * Familiarity with Microsoft 365 services, including Outlook, Teams, and SharePoint. * Hands-on experience with remote desktop support tools. * Experience with enterprise software deployment platforms to package, schedule, and remotely install applications across a distributed desktop environment. * Valid driver's license required; occasional travel to satellite offices may be needed. * Hands-on experience with IT service management (ITSM) platforms and ticketing systems (e.g., ServiceNow, Freshservice, or Jira). Preferred Qualifications * Familiarity with basic server hardware and network equipment concepts * Industry certifications such as CompTIA A+, Microsoft Certified: Endpoint Administrator Associate, Azure Fundamentals (AZ-900), or ITIL Foundation. * Experience with mobile device management (MDM) solutions (e.g., Intune). * Knowledge of endpoint security practices and tools (e.g., antivirus, encryption, vulnerability remediation). * Basic understanding of ITIL principles and how they apply in a support environment. ## Description At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Desktop Support Specialist, you will serve as a front-line, internal customer-facing representative responsible for responding to Help Desk tickets, resolving routine technical issues, and supporting end users with hardware, software, and peripheral setup. What You'll Do as a Desktop Support Specialist I * Assist end users with basic break/fix troubleshooting and hardware/software issues. * Assist with basic account management tasks (e.g., user rights, distribution groups, permissions). * Deploy phone, laptops, and peripherals using preconfigured images and standard installation procedures, and installing hardware/software to meet end user requirements. * Support equipment moves, adds, and changes following established procedures. * Provide basic support for mobile devices including configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed. * Assist with the management of the printer and copier fleet including configuration, working with vendors for maintenance and repairs, maintain the required supplies, and troubleshooting end user setup issues. * Perform basic system maintenance such as software installations, driver updates, and hardware checks. * Support new employee onboarding by setting up equipment and delivering basic IT orientation (email, security, policies). What You'll Do as a Desktop Support Specialist II * Provide support for end-users, including diagnosing and resolving hardware, software, and network-related issues. * Troubleshoot and resolve complex desktop problems across various operating systems and applications. * Manage IT service desk tickets while assisting with workload prioritization. * Assist end users with break/fix troubleshooting and equipment moves/adds/changes. * Manage changes related to physical and logical access by granting access and permissions based on security requirements. * Deploy telephone, computing, and peripherals by building images, managing configuration templates, and installing hardware/software to meet end user requirements. * Utilize deployment systems for PC imaging, application deployment, and patch management delivery. * Mobile device management including device configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Robots are coming into the wild! 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