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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise IT Support Officer - **Company:** Mantech International Corporation - **Location:** McLean, VA, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, Desktop Computing, Issue Tracking Systems, IT Management, Information Technology Operations, Network Troubleshooting, Microsoft Office, Networking Cables, Network Diagrams, Software Engineering, Network Switches, Peripherals, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9117646/enterprise-it-support-officer ## About the Role * High School Diploma with 11+ years of experience, an associate's degree with 9+ years of experience, or a bachelor's degree with 7+ years of experience. * Experience providing technical support, incident management, cabling, or hardware installation in a structured service desk environment. * Hands-on experience deploying, certifying, and labeling network drops, cable dressing, and deploying IT endpoints such as desktops, printers, and switches. * Demonstrated ability to independently diagnose and resolve complex hardware, network, telecom, and software issues. * Practical knowledge of Active Directory, TCP/IP networking concepts, Windows 10, Microsoft Office, and standard IT support tools. * Skilled in reading, interpreting, and executing technical work from floor plans, network diagrams, and system installation packages., * Customer-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification. * Familiarity with LAN infrastructure deployment and IT operations within the Sponsor's classified environment. * Experience utilizing enterprise ticketing systems such as ServiceNow ITSM/ITOM, Remedy, or Jira Service Management. * Strong problem-solving abilities, high attention to detail, and exceptional customer service skills. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph. Physical Requirements: * Must be able to remain stationary up to 50% of the time. * Must be able to move throughout customer buildings, navigate office environments, and access under desks, raised floors, server closets, and confined spaces. * Must be able to operate computers, phones, and other office equipment for extended durations. * Must be able to lift and transport IT or AV equipment weighing 50+ pounds, utilizing team lifts or transport carts as needed. * Must be able to ascend and descend ladders (10+ feet) while routing network cables or adjusting installed equipment. ## Description * Install, terminate, and test CAT5/CAT6 and fiber cabling, including racks, patch panels, wall jacks, and associated infrastructure hardware. * Deliver end-to-end incident response, remote triage, and customer support using ITIL processes to resolve hardware, software, and network issues. * Deploy, configure, relocate, and rebuild desktop IT endpoints, including workstations, peripherals, VOIP phones, AV components, and network switches. * Troubleshoot and resolve connectivity issues, system failures, Windows Active Directory, Microsoft Office applications, and browser performance. * Interpret design packages, wiring schematics, floor plans, port maps, and network diagrams to guide installation and operational work. * Provide clear assistance and regular communication to users regarding system procedures, downtime updates, and outage restorations. * Travel locally between customer sites and support temporary assignments as needed. * Work an 8-hour shift between the hours of 6 AM - 7PM, later coverage is preferred and flexibility required. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)