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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Technician - **Company:** Milestone Technologies, Inc. - **Location:** United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Virtual Private Networks (VPN), Microsoft Office, Productivity Software, Security Support Provider Interface, Wi-Fi Technology, Tablet Computers, Laptops, Gsuite - **Published:** May 21, 2026 - **Apply:** https://www.dice.com/job-detail/3a27107a-f5ac-4fb7-8957-8345bf21b485 ## About the Role * Minimum 1 year of IT support or customer service experience (training provided) * Basic familiarity with: Windows or macOS Common productivity tools * Strong communication and customer service skills * Willingness to learn and follow procedures * Reliable onsite presence and punctuality Nice to Have (Not Required) * IT coursework, certification, or technical training * Experience in retail, hospitality, or customer support roles * Interest in growing a career in IT support ## Description Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support, with training and guidance provided. How You Will Make An Impact: User Support * Provide walk-up and desk-side support for common IT issues * Assist users with basic questions and requests * Support new hire and intern onboarding activities * Deliver friendly, professional customer service * Escalate issues when troubleshooting steps are exhausted Hardware & Device Support * Assist with setup and basic troubleshooting of: Laptops, monitors, keyboards, mice, and peripherals Mobile phones and tablets * Perform simple break/fix actions: Device swaps Cable replacement Power and connectivity checks * Support basic printer issues (paper jams, toner replacement) Software & Application Support * Assist users with common applications, including: Google Workspace, Microsoft Office, Zoom, and Slack * Help users with login issues, password resets, and MFA prompts * Follow runbooks to resolve common application issues AV & Conference Room Support * Perform basic conference room checks: Powering on equipment, verifying displays, and connections * Report and escalate AV issues using documented procedures Network & Connectivity (Basic) * Assist users with basic connectivity issues: Wi-Fi connection VPN login * Perform simple checks (cables, adapters, device settings) * Escalate network issues to senior support teams Access & Security Support * Assist with: Account access requests, Device enrollment, and setup * Follow security procedures for device handling and returns Asset & Inventory Support * Help manage IT inventory and storage areas * Assist with asset tagging and equipment tracking * Prepare equipment for new hires, reuse, or return * Support equipment vending machines if applicable Process & Team Support * Follow documented procedures, runbooks, and checklists * Accurately log and update tickets in the ITSM system * Participate in training, onboarding, and re sessions * Ask questions and seek guidance when needed KPIs & Expectations * Meet assigned ticket volume targets * Follow SLAs and escalation timelines * Maintain positive customer satisfaction scores * Respond promptly to walk-up and chat requests ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Developers don't need onboarding, do they? 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