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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AWS BAU Engineer - **Company:** Cognizant - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Audit Trail, Bash Shell, Cloud Computing, Cyber Security, DevOps, Github, Monitoring of Systems, Identity and Access Management, Information Technology Operations, Python (Programming Language), Linux Servers, Windows PowerShell, Red Hat Enterprise Linux, Reliability Engineering, Ansible, Software Vulnerability Management, Datadog, Scripting, Chatbots, Mttr, Electronic Medical Records, Generative AI, Amazon Virtual Private Cloud (VPC), SC Clearance, Event Driven Architecture, Amazon Relational Database Service, Containerization, Patch Management, Functional Programming, Cloudwatch, Terraform, Docker, Jenkins - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815178757-aws-bau-engineer ## About the Role * Proven experience in BAU / IT Operations / Cloud Operations roles. * Solid hands-on knowledge of AWS services including: * EC2, VPC, ELB, RDS, ECS, EFS, EMR, S3, IAM, Lambda, CloudTrail, Config, EBS * Experience with ITIL processes (Incident, Change, Problem Management). * Strong automation skills using Ansible, scripting (Bash / Python / PowerShell). * Experience working with monitoring and observability tools (Datadog preferred). * Ability to communicate technical issues clearly to both technical and non-technical stakeholders. * Proactive mindset with a passion for continuous improvement and automation. * Must hold (or be eligible for) SC Clearance. * Willingness to participate in on-call support (rotational). * Hands-on experience with AI / GenAI initiatives in operations, such as: * AI-assisted incident analysis * Automated remediation * Intelligent alerting or chatbot-based ops support * Exposure to AWS Bedrock, Lambda-based automation, or event-driven architectures. * Experience with SRE / DevOps practices and CI/CD pipelines. * Knowledge of Docker / container platforms. * Working knowledge of Terraform, GitHub Actions, Jenkins. ## Description We are looking for a Business-as-Usual (BAU) Engineer with a strong automation and AI mindset to join our AWS BAU team. This role is critical to ensuring stable day-to-day operations while leading the adoption of AI-driven automation and operational intelligence across our cloud estate. The successful candidate will combine hands-on BAU operational expertise with the ability to identify, design, and deliver automation opportunities using AI, scripting, and cloud-native tooling, helping the team move from reactive operations to proactive, self-healing services. Key Responsibilities BAU & Operational Excellence * Own and execute day-to-day BAU operations, including system monitoring, incident resolution, patching, and routine maintenance. * Troubleshoot and resolve issues across Linux servers, AWS infrastructure, applications, and networking layers. * Ensure adherence to SLAs, ITSM processes (Incident, Change, Problem), and operational controls. * Perform root cause analysis (RCA) and implement long-term corrective and preventive actions. * Support scheduled maintenance, upgrades, certificate renewals, and capacity planning. * Maintain high-quality documentation, runbooks, SOPs, and knowledge articles. * Lead the automation journey within BAU, identifying repetitive, error-prone, or manual processes suitable for automation. * Design and implement automation solutions using scripting, Ansible, AWS services, and AI-assisted tooling. * Leverage AI/ML and GenAI capabilities (e.g., AWS Bedrock, Lambda-based automation, AI-driven alert enrichment) to: * Improve incident triage and diagnostics * Reduce MTTR Enhance monitoring and alert intelligence * Partner with SRE, DevOps, Security, and Architecture teams to embed automation and AI into operational workflows. * Champion a "shift-left" and "automate-first" mindset across BAU activities. * Measure and report on automation outcomes (time saved, incidents reduced, operational efficiency). Monitoring, Security & Compliance * Monitor the estate using Datadog and AWS CloudWatch, proactively responding to alerts and trends. * Manage SSL certificate lifecycle and renewals. * Execute patch management using tools such as RedHat Satellite and Ansible. * Support security operations, vulnerability remediation, and compliance requirements. Skills & Qualifications (Required) * Proven experience in BAU / IT Operations / Cloud Operations roles. * Solid hands-on knowledge of AWS services including: * EC2, VPC, ELB, RDS, ECS, EFS, EMR, S3, IAM, Lambda, CloudTrail, Config, EBS * Experience with ITIL processes (Incident, Change, Problem Management). * Strong automation skills using Ansible, scripting (Bash / Python / PowerShell). * Experience working with monitoring and observability tools (Datadog preferred). * Ability to communicate technical issues clearly to both technical and non-technical stakeholders. * Proactive mindset with a passion for continuous improvement and automation. * Must hold (or be eligible for) SC Clearance. * Willingness to participate in on-call support (rotational). * Hands-on experience with AI / GenAI initiatives in operations, such as: * AI-assisted incident analysis * Automated remediation * Intelligent alerting or chatbot-based ops support * Exposure to AWS Bedrock, Lambda-based automation, or event-driven architectures. * Experience with SRE / DevOps practices and CI/CD pipelines. * Knowledge of Docker / container platforms. * Working knowledge of Terraform, GitHub Actions, Jenkins. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)