> Markdown version of [/jobs/ext/2252273-autoline-support-analyst](https://www.wearedevelopers.com/jobs/ext/2252273-autoline-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Autoline Support Analyst - **Company:** Vertex Inc. - **Location:** Coventry, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Databases, Issue Tracking Systems, Microsoft Software - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815203284-autoline-support-analyst ## About the Role * Proven experience in IT support or application support * Strong problem-solving skills with excellent attention to detail * Confidence working with data and maintaining system integrity * Hands-on experience supporting the Autoline Dealer Management System * Background in automotive retail, dealership or related environments * IT certifications such as ITIL, CompTIA or Microsoft, * Clear and confident communication with both technical and non-technical stakeholders * Ability to juggle multiple priorities in a fast-paced environment * Strong collaboration skills and a customer-focused mindset * Familiarity with IT service management tools and ticketing systems ## Description Autoline Support Analyst (Part-Time, Hybrid) Our client is looking for an experienced Autoline Support Analyst to play a key role in supporting and enhancing the Autoline Dealer Management System (DMS) used across the business. This is a part-time, hybrid position, offering the flexibility of remote working for most of the week, with occasional on-site collaboration at Coventry when required. The Role As an Autoline Support Analyst, you'll act as a vital link between IT, business users and third-party suppliers. You'll help ensure the smooth day-to-day operation of the Autoline system, maintain high data quality and support system users while contributing to wider projects and system improvements. What You'll Be Doing * Managing user access and security requests within Autoline, including new starters, changes and leavers * Providing second-line technical support, troubleshooting issues and ensuring timely resolution * Working closely with external suppliers to escalade and track system issues through to completion * Maintaining accurate records within internal and supplier ticketing systems * Carrying out key data maintenance activities to support system accuracy and business operations * Supporting period-end processes across financial modules * Contributing to project work by sharing system expertise, coordinating communications and supporting delivery milestones What We're Looking For * Proven experience in IT support or application support * Strong problem-solving skills with excellent attention to detail * Confidence working with data and maintaining system integrity * Hands-on experience supporting the Autoline Dealer Management System * Background in automotive retail, dealership or related environments * IT certifications such as ITIL, CompTIA or Microsoft Skills That Will Help You Succeed * Clear and confident communication with both technical and non-technical stakeholders * Ability to juggle multiple priorities in a fast-paced environment * Strong collaboration skills and a customer-focused mindset * Familiarity with IT service management tools and ticketing systems Working Pattern & Location * Part-time: 3 days per week (Tuesday to Thursday), contract * Hybrid: Predominantly remote, with occasional on-site visits for meetings or collaboration * Location: Coventry (UK) Seniority level: Mid-Senior Employment type: Part-time ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)