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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** University of the Arts, London - **Location:** London, UK - **Experience:** Starter - **Salary:** £39,644.0 - £50,925.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Azure, Software as a Service, Data Systems, Python (Programming Language), Windows PowerShell, Software Engineering, SQL Databases - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815085001-application-support-analyst ## About the Role * Strong experience of supporting and maintaining enterprise and bespoke applications, including third-party SaaS solutions and on-prem data solutions * Experience of working in a product team or multidisciplinary agile team * Experience of managing customer relationships and third-party suppliers * A good understanding of ITIL service management processes and experience of using a service management tool * Effective oral and written communication skills * Ability to communicate with people at all levels, including the ability to problem solve ## Description Join to apply for the Application Support Analyst role at University of the Arts London Join to apply for the Application Support Analyst role at University of the Arts London University of the Arts London provided pay range This range is provided by University of the Arts London. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centered product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As an Application Support Analyst, you will provide specialist support within the Student Support Services team, developing and maintaining services that help students access information and book resources at the university. You will be part of a multidisciplinary product team that includes software development, delivery, product, business analysis and UX design. There is a mixed portfolio of internally managed products and third-party SaaS based solutions, all of which need varying levels of support. You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of incidents and service requests. In this recruitment round, we are seeking an Application Support Analyst to work across our Student Support Services team as we focus on creating and enhancing a seamless and reliable digital experience. Experience * Strong experience of supporting and maintaining enterprise and bespoke applications, including third-party SaaS solutions and on-prem data solutions * Experience of working in a product team or multidisciplinary agile team * Experience of managing customer relationships and third-party suppliers * A good understanding of ITIL service management processes and experience of using a service management tool * Effective oral and written communication skills * Ability to communicate with people at all levels, including the ability to problem solve UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including: * Competitive salary package of £39,644 to £50,925 per annum, depending on experience * 31 days annual leave plus public holidays * Generous, defined benefit pension scheme * Family-friendly policies, including 26 weeks of full maternity or paternity pay For more information on UAL, and Digital & Technology, please visit the dedicated microsite here: web/ual HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology. Seniority level * Seniority levelMid-Senior level Employment type * Employment typeFull-time Job function * Job functionInformation Technology * IndustriesHigher Education Referrals increase your chances of interviewing at University of the Arts London by 2x Get notified about new Application Support Analyst jobs in London, England, United Kingdom. Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 22 hours ago London, England, United Kingdom 2 weeks ago Application Support Engineer (Entry Level) London, England, United Kingdom 4 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 22 hours ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Epsom, England, United Kingdom 4 days ago London, England, United Kingdom 4 days ago London, England, United Kingdom 4 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 weeks ago Trade Application Support - Elite FinTech - Up to £150,000 + Bonus Application Support Analyst - Energy Trading/Commodities is a must / London City/ £70K-£80K London, England, United Kingdom 1 day ago Wexham Street, England, United Kingdom 2 weeks ago Billericay, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 months ago Application Support Analyst | SQL, Power shell/Python, Azure | Up to £69,000 + Bonus + Benefits | Permanent | 3 days onsite | London We're unlocking community knowledge in a new way. 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