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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Analyst - **Company:** Vector Resourcing - **Location:** London, UK - **Experience:** Expert - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Microsoft Dynamics, Performance Tuning, Power BI, Microsoft Power Automate, Information Technology, Powerapps - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815082094-product-support-analyst ## About the Role * Proven experience supporting and enhancing applications built on Microsoft Dynamics 365. * Proficiency with the Power Platform, including Power Automate, Power Apps, and Power BI. * Strong analytical and problem-solving skills, with the ability to understand complex business needs. * Experience documenting user requirements, system specifications, and test cases. * Ability to communicate clearly and confidently with both technical and non-technical stakeholders. * Skilled in troubleshooting, user support, and system performance tuning. * Experience delivering end-user training and creating clear, practical user guides. * Comfortable working in an Agile environment with cross-functional teams. * A customer-focused mindset with excellent interpersonal and communication skills. ## Description This range is provided by Vector Resourcing. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range Direct message the job poster from Vector Resourcing Product Support Analyst (Microsoft Dynamics 365) Our client is seeking a talented and proactive Product Support Analyst to join their Information Technology Business Solutions Team. This role will focus on supporting both the applications and end users of the Microsoft Dynamics 365 (D365) platform, ensuring they are fully empowered to make the most of the system's capabilities. As the D365 Product Support Analyst, you will act as the bridge between technology and users-supporting day-to-day operations, resolving issues, enabling best practice use of the system, and contributing to continuous product enhancements in collaboration with stakeholders and cross-functional teams. Responsibilities * Provide day-to-day support for applications built on the Microsoft Dynamics 365 platform. * Act as the first point of contact for user queries and troubleshooting. * Gather and document comprehensive user requirements. * Design, write and maintain product enhancement specifications and test cases. * Deliver end-user training and create user-friendly training documentation. * Promote best practice use of D365 and Power Platform tools across the business. * Collaborate with Agile delivery teams to prioritise and implement new features. * Investigate and resolve system performance issues in a timely manner. * Translate technical concepts into accessible, non-technical language for users. * Help users extract, analyse, and present data insights using tools like Power BI. Skills and Experience * Proven experience supporting and enhancing applications built on Microsoft Dynamics 365. * Proficiency with the Power Platform, including Power Automate, Power Apps, and Power BI. * Strong analytical and problem-solving skills, with the ability to understand complex business needs. * Experience documenting user requirements, system specifications, and test cases. * Ability to communicate clearly and confidently with both technical and non-technical stakeholders. * Skilled in troubleshooting, user support, and system performance tuning. * Experience delivering end-user training and creating clear, practical user guides. * Comfortable working in an Agile environment with cross-functional teams. * A customer-focused mindset with excellent interpersonal and communication skills. Seniority level * Seniority levelMid-Senior level Employment type * Employment typeFull-time Job function * Job functionInformation Technology * IndustriesRetail Referrals increase your chances of interviewing at Vector Resourcing by 2x Sign in to set job alerts for "Product Support Analyst" roles. London, England, United Kingdom 2 months ago London, England, United Kingdom 1 month ago Greater London, England, United Kingdom 1 day ago London, England, United Kingdom 3 days ago London Area, United Kingdom £30,000.00-£35,000.00 1 month ago TikTok LIVE - Content Quality Analyst - Operations Support London, England, United Kingdom 3 weeks ago London Area, United Kingdom 6 minutes ago London, England, United Kingdom 2 months ago Product Support Specialist - Institutions London, England, United Kingdom 2 months ago London, England, United Kingdom $86,000.00-$124,100.00 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London Area, United Kingdom 6 minutes ago Greater London, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago London, England, United Kingdom 4 days ago Woking, England, United Kingdom 2 weeks ago London Area, United Kingdom £32,000.00-£37,000.00 15 hours ago Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 day ago Hammersmith, England, United Kingdom £35,000.00-£40,000.00 4 weeks ago We're unlocking community knowledge in a new way. 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