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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow AI & Enterprise Automation Lead - Managing Consultant - **Company:** Capgemini Invent - **Location:** Manchester, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Workflow Management Systems, Enterprise Search, Chatbots, Virtual Agents, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815298911-servicenow-ai--enterprise-automation-lead-managing-consultant ## About the Role * 10-15 years of technology-enabled transformation or consulting experience. * Strong experience on the ServiceNow platform, ideally with multi-module exposure. * Experience in AI, automation, and digital transformation programmes. Technical & Functional Capabilities * Experience in two or more of the following: * ServiceNow consulting and/or implementations * AI / GenAI / automation use cases * Conversational AI / virtual agents * Enterprise architecture, data, or integration Understanding Of * AI governance and responsible AI principles. * Workflow design and process automation. Consulting & Leadership Skills * Strong stakeholder management skills, including engagement with senior clients. * Ability to translate technical concepts into business outcomes. * Experience contributing to proposals and sales activities. * Collaborative mindset with ability to work in cross-functional teams. ## Description CAPGEMINI INVENT At Capgemini Invent, we believe difference drives change. We blend strategic, creative, and scientific capabilities to collaborate closely with clients and deliver cutting-edge solutions. This role drives transformation tailored to our clients' challenges of today and tomorrow, supported by data, creativity, design, and technology. Managing Consultant - AI & Enterprise Automation Transformation Within Business Technology's AI & Digital Acceleration team, you will help sell and deliver ServiceNow AI-driven transformation programmes. The role focuses on defining and delivering AI-first programmes on the ServiceNow platform, acting as a techno-functional SME to design, implement, and scale AI-enabled workflows using Now Assist, AI Control Tower, and Employee Works (MoveWorks). Key Responsibilities Client Delivery & Advisory * Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow. Advise Senior Stakeholders * Develop AI operating models. * Advisory on AI governance, risk, and compliance. * Realise AI-driven business value. * Translate business requirements into AI-enabled workflow solutions. Solution Design & Architecture * Design and support implementation of AI Control Tower, agentic AI workflows, and Now Assist / GenAI use cases. * Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions. Conversational AI & Employee Experience * Support adoption of Employee Works (MoveWorks). * Design use cases leveraging conversational AI, enterprise search, knowledge orchestration, and AI-driven employee productivity and self-service models. Transformation Delivery * Contribute to delivery of end-to-end transformation programmes. * Support development of AI-enabled target operating models. * Ensure solution quality through governance and best practices. Business Development & Practice Contribution * Contribute to proposals, RFPs, and client pitches focused on AI-led transformation. * Support development of AI-led ServiceNow offerings and accelerators. * Participate in thought leadership and market-facing initiatives. Your Profile Core Experience * 10-15 years of technology-enabled transformation or consulting experience. * Strong experience on the ServiceNow platform, ideally with multi-module exposure. * Experience in AI, automation, and digital transformation programmes. Technical & Functional Capabilities * Experience in two or more of the following: * ServiceNow consulting and/or implementations * AI / GenAI / automation use cases * Conversational AI / virtual agents * Enterprise architecture, data, or integration Understanding Of * AI governance and responsible AI principles. * Workflow design and process automation. Consulting & Leadership Skills * Strong stakeholder management skills, including engagement with senior clients. * Ability to translate technical concepts into business outcomes. * Experience contributing to proposals and sales activities. * Collaborative mindset with ability to work in cross-functional teams. Diversity & Inclusion * Capgemini is a Disability Confident Employer and offers an interview to all candidates who declare a disability and meet the minimum essential criteria for the role. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Got AI ideas but no money? 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