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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Successfactors Employee Central Consultant - **Company:** Successfactors, Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), JIRA, Information Systems, Data Retention, Human Resources Information System (HRIS), Middleware, SAP ERP, Regression Testing, SuccessFactors, Runbook, SAP (Applications), SAP Human Resource Management Software, Systems Integration, User Provisioning Software, Information Technology, Data Management, Servicenow - **Published:** August 26, 2026 - **Apply:** https://computerjobs.com/us/en/mob/job/026EB676CEAAD61972 ## About the Role * 5-9+ years in HRIS/SAP HCM with at least 3+ years in EC-focused BAU/AMS * Experience operating in multi-country, multi-legal-entity environments * Track record of owning SLA-driven support with measurable improvements * Participation in at least 2 full life cycle implementations or major rollouts is a plus Education * Bachelor's degree in Information Systems, Computer Science, HR, or related field * Relevant SAP certifications preferred ## Description Own and operate the steady-state landscape for SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining configuration health, executing controlled changes, and ensuring compliance, performance, and stakeholder satisfaction under formal SLAs., Service Operations (ITIL) * Triage, troubleshoot, and resolve incidents and service requests (P1-P4) across EC. * Execute change requests for minor enhancements and fixes following change control. * Drive problem management: root cause analysis, preventive and corrective actions. * Maintain a clear knowledge base, runbooks, and support SOPs. Configuration and Data Stewardship * Maintain and adjust EC configuration: Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions. * Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability. * Ensure data quality through validations, spot checks, and reconciliation. Release and Testing * Lead release readiness and impact assessments for SuccessFactors releases. * Own regression test planning and execution; coordinate UAT and sign-offs. * Validate and migrate transports/configuration across environments with appropriate documentation. Integrations and Security * Monitor and resolve inbound/outbound integration issues with HR, payroll, and downstream systems; coordinate with Middleware teams (eg, SAP Integration Suite/CPI). * Maintain RBP roles, groups, and permission policies; enforce least-privilege and segregation of duties. * Support IAS/IPS identity and SSO-related BAU activities where applicable. Compliance and Audit * Ensure adherence to data privacy and retention policies (eg, DRTM), audit requirements, and internal controls. * Provide evidence for audits, including change logs, test results, and access reviews. Stakeholder and Vendor Management * Serve as the primary functional point of contact for HR operations and business users. * Provide status reporting, SLA dashboards, and improvement plans. * Mentor Junior Analysts; conduct knowledge transfer and training sessions. Must-Have Skills * Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects, MDF, Business Rules, Workflows, Event Reason derivation * RBP and Security administration * Position Management and Event handling * Data models, picklists, imports, and configuration workbooks Strong BAU/AMS experience: * Incident, Service Request, Problem, and Change Management (ITIL) * Test planning, regression testing, UAT support, and release readiness * Documentation excellence and audit traceability Integration familiarity: * Monitoring and triage for EC-centric interfaces; coordinate with Middleware/integration teams Tools: * Admin Center and where applicable, Provisioning * ITSM tools (eg, ServiceNow, Jira, Remedy) * Reporting using Story/Canvas/Ad Hoc for support analytics * SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding * Payroll touchpoints: ECP or third-party payroll integration * Middleware: SAP Integration Suite/CPI; basic API knowledge * Identity services: IAS/IPS (SSO, user provisioning) * Data privacy: Data Retention Time Management (DRTM) * Certification: SAP SuccessFactors Employee Central; ITIL Foundation ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)