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# Helpdesk Engineer

- **Company:** Booz Allen Hamilton Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $61,900.0 - $141,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Control Objectives for Information and Related Technology (COBIT), Cyber Security, Issue Tracking Systems, SC Clearance, Atlassian Tools, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.dice.com/job-detail/dbcff598-29f9-400e-95c0-a559506e17ff

## About the Role

* 5+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure (SOP) development
 * Experience with identity systems, such as Microsoft AD, for account creation or management
 * Experience with advanced ticketing systems, such as ServiceNow or Jira
 * Experience documenting workflows
 * Ability to demonstrate cross-functional communications with a variety of engineering teams
 * Ability to obtain a Secret clearance
 * HS diploma or GED

Nice If You Have:

 * Experience with AI in ITSM process
 * Experience working in federal, DoW, or IC agency environments
 * Knowledge of zero trust technologies
 * Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems
 * Secret clearance
 * Bachelor's degree in an IT, Cybersecurity, or Engineering field
 * ITIL, Atlassian, ServiceNow, or COBIT Certification



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