> Markdown version of [/jobs/ext/2253428-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2253428-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** NO GREATER SACRIFICE - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, BASIC (Programming Language), Business Software, Microsoft Outlook, CompTIA Network+, Information Systems, Computer Literacy, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Design of User Interfaces, Human-Computer Interaction, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Microsoft Software, System Center Configuration Manager, Network Configuration and Change Management, Networking Basics, Network Administration, Azure Active Directory, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), User Environment Management, Wide Area Networks, Windows Desktop, Wi-Fi Technology, Microsoft Deployment Toolkit, Tablet Computers, Peripherals, Guidewire PolicyCenter, Microsoft InTune, Information Technology, Deployment Automation, Laptops, Hardware Debugging, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-i-wwmh-overland-park-ks--0cb38d2d-32e4-4576-9632-56707f22dc28 ## About the Role * 3+ years of Desktop Support, Help Desk, or End User Computing experience. * Experience supporting Windows 10 and Windows 11. * Strong troubleshooting skills for hardware, software, printers, and mobile devices. * Experience with Active Directory, Microsoft 365, and basic account administration. * Knowledge of SCCM, MDT, Microsoft Intune, or Autopilot is a plus. * Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity. * Experience with ticketing systems such as ServiceNow, Remedy, Jira, or similar. * Excellent communication and customer service skills. * Ability to prioritize multiple tasks in a fast-paced environment. Preferred Qualifications * CompTIA A+, Network+, or Microsoft certifications. * Experience supporting enterprise environments with 500+ users. * Experience with Microsoft Intune, Azure Active Directory, or Microsoft Entra ID. * Knowledge of Office 365 administration. * Experience supporting conference room technology and audiovisual equipment., Administrative Skills, Atlassian JIRA, Audiovisual, Bookkeeping, Business Solutions, Communication Skills, CompTIA A+, CompTIA Network+, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Document Scanners, Equipment Maintenance/Repair, Equipment Replacement, Establish Priorities, Hardware Repair, Hardware Upgrades, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop PC, Local Area Network (LAN), Maintenance Services, Microsoft Active Directory, Microsoft Certifications, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Multitasking, Network Administration/Management, Network Configuration Management, Office Equipment, On Site Support, Peripheral Hardware, Printers, Problem Solving Skills, Remedy, Service Delivery, Service Level Agreement (SLA), ServiceNow, Smartphones, System Center Configuration Manager (SCCM), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Delivery, Technical Support, Time Management, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Wi-Fi, Wireless Communications ## Description We are seeking a customer-focused Desktop Support Technician to provide onsite technical support in an enterprise environment. The ideal candidate is experienced in troubleshooting Windows systems, supporting end users, and resolving hardware, software, and basic network issues. This position offers the opportunity to work with modern technologies while delivering exceptional customer service in a fast-paced IT environment. What You'll Do * Provide onsite desktop and deskside support for end users. * Troubleshoot and resolve Windows 10/11 hardware and software issues. * Install, configure, and support desktops, laptops, monitors, docking stations, and peripherals. * Support Microsoft Office, Outlook, Teams, VPN, and other business applications. * Diagnose and resolve printer, scanner, and peripheral connectivity issues. * Configure and troubleshoot LAN/WAN, TCP/IP, Wi-Fi, and VPN connectivity. * Image, deploy, and configure new computers using SCCM, MDT, Autopilot, or other deployment tools. * Perform hardware upgrades, repairs, and equipment replacements. * Support mobile devices, including smartphones and tablets. * Create, update, and document incidents and service requests using an ITSM ticketing system. * Provide timely communication and outstanding customer service while meeting SLA expectations. * Escalate complex issues to appropriate support teams when necessary. * Assist with IT projects including office moves, equipment refreshes, Windows upgrades, and technology rollouts. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)