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# INFORMATION TECHNOLOGY SERVICES MANAGER

- **Company:** State of Florida
- **Location:** Miami, FL, United States
- **Salary:** $88,932.0 - $115,088.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cyber Security, Computer Networks, Learning Management Systems, Information Technology
- **Published:** August 26, 2026
- **Apply:** https://www.careerjet.com/job/us3116181dc290879c60a32050aae30313/eaa

## About the Role

Knowledge of, Skills in, and Ability to:

 * Ability to develop a comprehensive work plan
 * Ability to formulate strategies and action plans to achieve results
 * Ability to plan and organize information technology activities
 * Ability to apply rules, regulations, policies and procedures
 * Knowledge of budget preparation and management
 * Knowledge of personnel procedures
 * Ability to solve problems and make timely decisions
 * Ability to establish and maintain effective working relationships
 * Ability to manage information technology support operations and operating budgets
 * Ability to formulate strategies and action plans to achieve results
 * Ability to plan, organize, coordinate and supervise
 * Ability to communicate both verbally and in writing
 * Ability to apply applicable rules, regulations, policies, and procedures
 * Ability to solve problems and make timely decisions
 * Ability to lead and participate on teams.

## Description

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.
Our Vision
As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
Information Technology Services Manager / District Six / Director of Transportation Support / Office of Information Technologies
This position will lead and develop IT staff, oversee daily operations, manage budgets and technology resources, ensure compliance with IT standards, coordinate projects, support critical systems, and maintain high levels of service and security across the organization.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based trainings and instructor led courses.
Where You Will Work:
District Six / District Six Headquarter / Adam Leigh Cann Building / 1000 NW 111 Ave, Miami, Florida 33172
Anticipated Pay:
$4,024.07 /biweekly
Your Specific Responsibilities:
Supervises employees in the Information Technology Services spending majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees' work. Oversees training and professional development of employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures staff are compliant with all applicable Information Technology policies and procedures. Prepares budget and monitors Information Technology (IT) expenditures for designated area. This includes preparation of budget issues, overseeing purchasing activities, monitoring funds and payments as necessary. Plans, organizes, manages and tracks projects. Updates and maintains the Office of Information Technology (OIT) Project and Task Tracker Site.
Oversees the support of computer networks, personal computers, associated equipment, software applications and phone communication systems (if applicable) in program area. Analyzes, approves and coordinates all activities involving the installation and modification of new and existing computer systems, including the moving of computer and phone equipment. Supports telecommunications ensuring that systems and services function properly for designated area.
Oversees the provisioning of appropriate access to system resources, specialized security and applications for users as authorized. Maintains proper security related file records and documentation to preserve information such as computer security access records, following established security processes and OIT Methods and Practices.
Supports emergency and disaster recovery plans for program area. This position may be in possession of an Emergency Purchasing Card and is authorized to make purchases during emergencies.
Monitors and ensures compliance with service level agreement. Works closely with appropriate management to maintain and improve communication and customer service. Ensures staff addresses Service Desk tickets in a timely manner to provide a high level of customer service.
Participates on statewide teams, both internal and external to the OIT. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other OIT staff as appropriate.
Reviews all requests for Information Technology resources in program area. Advises user community of changes to Departmental standards for Information Technology.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities


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