> Markdown version of [/jobs/ext/2253641-technical-support-engineer-govcloud-remote](https://www.wearedevelopers.com/jobs/ext/2253641-technical-support-engineer-govcloud-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer - GovCloud (Remote)

- **Company:** CrowdStrike
- **Location:** Raleigh, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Unix, Linux, Distributed Systems, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, Ansible, Salesforce.Com, Windows Desktop, Google Cloud, Mitre Att&ck, Firewalls (Computer Science), Kubernetes, Slack, Restful APIs, Terraform, Splunk, Docker
- **Published:** August 26, 2026
- **Apply:** https://www.disabledperson.com/jobs/74545931-technical-support-engineer-govcloud-remote

## About the Role

* 3+ years of customer support, technical support, system administration or related customer facing role.
 * Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
 * Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
 * Ability to learn new technologies quickly.
 * Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
 * Ability to work independently with little direct supervision and as a part of a team.
 * Outstanding analytical and organizational abilities.
 * Ability to remain calm, composed and articulate when dealing with tough customer situations.
 * Experience with Docker/Kubernetes troubleshooting
 * Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure
 * Experience with troubleshooting Windows and Unix (Linux and/or Mac)
 * Fluency with REST API
 * Familiarity with CJIS and FedRAMP compliance frameworks
 * Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

 * Familiarity with MITRE ATT&CK Framework
 * Familiarity with cybersecurity best practices
 * Experience supporting Kernel level security solutions
 * Experience supporting hybrid environments
 * Experience supporting security applications such as AV, VPN, Firewall, proxy.
 * Experience with Salesforce, Jira, Confluence, and Slack
 * MCP or other industry certifications a plus

#LI-Remote
#LI-RL1
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.

## Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex
problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help GovCloud customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

You will take ownership of customer issues, including: initial troubleshooting, identification of root cause, issue resolution or escalation, and identifying and escalating priority issues that need immediate attention. Must meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. You will serve as an internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible. You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Technical Support engineers also create the process or troubleshooting documentation in the Support knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.


## Related Videos

- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security)
- [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)