> Markdown version of [/jobs/ext/2253668-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2253668-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** PepsiCo, Inc. - **Location:** Providence, RI, United States - **Experience:** Starter - **Salary:** $78,000.0 - $108,000.0 - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, Desktop Computing, Issue Tracking Systems, IP Pbx, Wide Area Networks, Wi-Fi Technology, Computer Network Operations, Information Technology, 3-tier Architectures, Zendesk, Cisco, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/job/us195ad7f1568ab148c14abbb2ee7e5feb/eaa ## About the Role * Associate's Degree or certificate equivalent. * Basic understanding of telecommunications concepts such as call routing, voicemail, softphone setup, and PBX fundamentals. * Ability to follow scripts, troubleshooting guides, and procedural checklists. * Experience working with ticketing platforms like ServiceNow, Zendesk, or similar. * Strong customer-service mindset with clear verbal communication skills. * Ability to stay calm, patient, and professional under pressure. * Skilled at multitasking in a high-volume call-center environment., * Prior call-center or helpdesk support experience (1-3 years). * Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems. * Experience supporting state or public-sector technology environments. * Knowledge of basic networking fundamentals such as LAN/WAN and Wi-Fi troubleshooting. ## Description Desktop Support Technician | Location: Providence, RI | Contract | Hourly Pay Range: $25-$39.50 Our client in Providence, RI is seeking a Desktop Support Technician to provide front-line technical support within a fast-paced healthcare environment. This role involves troubleshooting and resolving issues related to desktops, laptops, and telecommunication systems, ensuring seamless communication and user productivity., * Respond to incoming calls, tickets, and service requests related to telecommunications, including desk phones, softphones, headsets, and mobile endpoints. * Troubleshoot voicemail, call forwarding, hunt groups, and auto-attendant issues, providing initial support and guidance. * Support basic Microsoft Teams Phone and legacy PBX systems, assisting with setup and configuration. * Document incidents accurately within the ticketing system and classify issues for efficient resolution. * Escalate unresolved or complex cases to Tier 2/Tier 3 telecom or network teams. * Communicate planned maintenance, outages, and service updates to users following established scripts. * Assist users with password resets, account lockouts, and basic device provisioning. * Monitor call queues, meet service-level targets, and maintain high customer service standards. * Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce recurring incidents., professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results. 6281 #LI-RS1, We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible… + 6 days ago + Apply easily, Scheduled Weekly Hours: 40 - Leads the day-to-day operations, performance, and continuous improvement of Sturdy Health's technical Help Desk and Desktop Support services. 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