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# IT Support Analyst

- **Company:** Robert Half
- **Location:** Irving, TX, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Networking Basics, Windows Remote Assistance, Azure Active Directory, Windows Desktop, Computer Networking Systems, Fortinet, User Accounts
- **Published:** August 26, 2026
- **Apply:** https://dejobs.org/x/x/F17B9C33088E41EE87D6C0C88A61BA5E/job/

## About the Role

Requirements * Experience providing desktop or help desk support in a detail-oriented business environment.

 * Working knowledge of Active Directory and user account administration.

 * Proficiency supporting Microsoft Windows, including Windows 10, in an end-user setting.

 * Ability to perform basic troubleshooting for hardware, software, access, and connectivity issues.

 * Experience managing and resolving service desk tickets with strong attention to response time and follow-through.

 * Strong communication skills with the ability to explain technical issues clearly to non-technical users.

 * Ability to prioritize multiple support requests and work effectively in a fast-paced environment. Technology Doesn't Change the World, People Do.®

## Description

We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while helping maintain a smooth and secure user experience. The ideal candidate is comfortable handling service requests, troubleshooting Windows systems, and supporting business applications in a fast-paced setting., * Respond to service desk requests and incidents, delivering timely support for desktop, laptop, and user access issues.

 * Diagnose and resolve technical problems related to Windows operating systems, common business applications, and basic network connectivity.

 * Administer user accounts and permissions within Active Directory and Microsoft Entra to ensure appropriate access and security.

 * Provide hands-on and remote assistance to employees across connected office locations using standardized support practices.

 * Support the reliability of end-user technology by documenting issues, tracking resolutions, and escalating complex problems when needed.

 * Assist with troubleshooting connectivity across sites operating on Fortinet-based networking infrastructure.

 * Help support key real estate business platforms, including property management applications such as Yardi and related systems.

 * Contribute to upcoming automation and AI initiatives by supporting implementations, user adoption, and issue resolution during rollout activities.


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