> Markdown version of [/jobs/ext/2254123-sr-associate-engineer-help-desk](https://www.wearedevelopers.com/jobs/ext/2254123-sr-associate-engineer-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Associate Engineer (Help Desk) - **Company:** Lorvin Technologies - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Windows, Information Systems, Computer Networks, Computer Engineering, Linux, Document Management Systems, PC Tools, Information Management, Microsoft Office, Data Storage Management, Information Technology, Casper Suite - **Published:** August 26, 2026 - **Apply:** https://www.dice.com/job-detail/0de4dac7-ab8e-4140-8c32-4b6743fe745e ## About the Role Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 2 years of management experience of assets 1-year Help Desk and/or customer service experience Preferred Qualifications- Education & Prior Job Experience Airline industry experience Skills, Licenses & Certifications Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers. Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM) Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking Advanced computer skills with Microsoft Office programs Comply365/JeppFD-Pro apps knowledge is a plus Strong interpersonal, written, and verbal communication skills Ability to work independently and perform in a collaborative, team-based environment Strong problem-solving and analytical skills Apple certification is a plus Additional Details: The candidate must have at least 2 years of experience. Candidate must be local. There will be 1 onsite interview. Candidate will be working onsite Mondays - Wednesdays; virtual Thursdays/Fridays. Technical assessment must include the candidates experience and knowledge on MDM solutions eg/ JAMF & SOTI. Knowledge on apple devices - Apple device products such as - Apple Configurator, ABM. ## Description Work closely with AA IT teams and third-party vendors to support Business Units on mobility-related projects. Management of access for New Hires with iPad and various applications Coordinate with the maintenance training team to develop, refine, and deliver mobility training programs. Manage the tracking of shipments for returns and replacements with Base Admin & Base Managers Administration of the document control management tool in coordination with Technical Publications Manage Maintenance group application database, as well as assisting in the availability/troubleshooting of all other device applications, including periodic storage management. Create and maintain technical documentation Manage the formatting and dissemination of information via the iPad device (Alerts, Bulletins, Read and Signs), including management of base-specific materials. Ensure consistency in documentation Sustainment of the Mobility program and refresh iPads when applicable Perform duties as a liaison to the Regional Group Provide Tier 1 & 2 mobile device support. Encourages an environment of sharing and team work among the team. Troubleshoots and resolves system issues, and/or coordinate same Supports system change process for iOS and/or App updates Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes Travel, as required Top 3 Mandatory Skills: Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM) Experience supporting mobile devices such as Apple iPads and mobile printers. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)