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# Desktop Support Engineer

- **Company:** A&O IT Group
- **Location:** Reading, UK
- **Experience:** Starter
- **Salary:** £30,109.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple IOS, Desktop Computing, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Software Deployment, Data Streaming, System Software, User Environment Management, Windows Desktop, Microsoft InTune, SC Clearance, Computer Equipment, Information Technology, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5855725139

## About the Role

* You will have a minimum 1-3 years' experience in Windows Desktop support.

Experience in:

 * Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
 * Application deployment (SCCM), Mobile device management (Intune) including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
 * Proven analytical, troubleshooting, and problem-solving skills.
 * The ability to multi-task, effectively determine priorities and meet SLA's.
 * Excellent communication, rapport building and internal customer service skills.
 * Ideally you will have current SC clearance.

A&O IT Group
As a successful and growing global IT services provider, A&O IT Group deliver 'fully managed' IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

## Description

* Laptop Build, Deployment and Distribution
 * SCCM imaging and configuration
 * Handle Incidents and Service Requests and near desk support
 * Provide services to End Users that include the following
 * End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
 * Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
 * Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
 * Locally-attached devices (e.g. personal printers, projectors);
 * Daily health checks to End User Devices and Network attached devices as required
 * Meeting room support as required
 * Provide effective Deskside Support Services in accordance with the appropriate performance standards


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