> Markdown version of [/jobs/ext/2254658-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2254658-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Support Engineer - **Company:** Dynamic Search Solutions - **Location:** Reading, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology Consulting, Microsoft Office, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815155406-2nd-line-support-engineer ## About the Role The business offers a hybrid work model, with four days in the office and one day working from home. They ask that you have: * 3 years of experience working in an infrastructure support-based role. * Experience with Windows and MAC laptops. * Knowledge of Office 365 and Intune. * Experience with JAMF Pro for Apple device management is a plus. * Experience working within a busy support desk is advantageous. * Strong communication skills, able to effectively engage both technical and non-technical customers. * Ability to troubleshoot issues across Office 365, Autopilot, Intune, and Licensing. If you're a 2nd Line Support Engineer eager for your next challenge or keen to expand your technical expertise, we'd love to hear from you! ## Description Dynamic Search Solutions provided pay range This range is provided by Dynamic Search Solutions. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range Direct message the job poster from Dynamic Search Solutions Connecting Industry Experts with IT Transformation Delivery Projects at Dynamic Search Solutions and Herd Digital Job Title: 2nd Line Support Engineer Location: Reading (Hybrid Working) The Company An award-winning service provider is looking for a dynamic 2nd Line Support Engineer to join their team. This role offers flexibility, requiring only occasional travel to their vibrant offices across the UK. Applicants must currently reside in the UK to be considered. This innovative business delivers services to local businesses, authorities, real estate, and residential housing. They are currently undergoing a transformative phase, making it a great time to join, with plenty of opportunities to work on exciting projects. The company takes pride in supporting their team with vendor-specific certifications and providing the resources needed to excel in daily responsibilities, as well as fostering career progression. Role and Responsibilities As the 2nd Line Support Engineer, you will be a key part of the support team, focusing on troubleshooting and resolving tickets. Your responsibilities will include: * Serving as the escalation point for the internal team, handling tickets beyond the scope of 1st Line Support Engineers. * Troubleshooting and resolving technical issues. * Managing incoming support tickets, while also working proactively. * Providing regular, professional, and relevant customer communication. Skills and Experience The business offers a hybrid work model, with four days in the office and one day working from home. They ask that you have: * 3 years of experience working in an infrastructure support-based role. * Experience with Windows and MAC laptops. * Knowledge of Office 365 and Intune. * Experience with JAMF Pro for Apple device management is a plus. * Experience working within a busy support desk is advantageous. * Strong communication skills, able to effectively engage both technical and non-technical customers. * Ability to troubleshoot issues across Office 365, Autopilot, Intune, and Licensing. If you're a 2nd Line Support Engineer eager for your next challenge or keen to expand your technical expertise, we'd love to hear from you! Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)