> Markdown version of [/jobs/ext/2254772-service-desk-analyst-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2254772-service-desk-analyst-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Analyst / Technical Support Engineer - **Company:** Connected IT - **Location:** Wakefield, UK - **Salary:** £33,082.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Virtual Private Networks (VPN), Windows Servers, Networking Basics, SAP (Applications), Server Administration, Wide Area Networks, Transport Layer Security, User Administration - **Published:** August 26, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5855369447 ## About the Role * Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. * Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration * Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) * Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols * Networking skills e.g. LAN/WAN/VPN support * Windows server and desktop and virtualisation technologies * SAP or any other ERP experience would be beneficial * Motivated individual with a positive 'can do' attitude and a great team player * Good analytical, problem solving and communication skills * Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods * Works well under pressure and can multi-task * The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. ## Description We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)