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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mobile Resort Manager - Houston - **Company:** Pet Paradise - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Microsoft Office - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=50007fe11eadb1de ## About the Role Do you have a valid Driver's License license?, Do you have experience in Staffing management?, Do you have a Associate's degree?, * 3-5 years of experience in a management role overseeing at least 20 to 30 employees * Bachelor's or Associate's degree (or equivalent) is preferred * Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees * Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance * Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar * Excellent organizational, time management, prioritization, and multitasking skills * Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel) * Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs * Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times * Valid driver's license and working motor vehicle ## Description The Resort Manager will lead the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests' care and safety., * Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety * Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll * Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations * Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment * Recognizing talented team members and developing them for growth within the company through our internal leadership development programs * Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues * Ensuring resort's compliance with all operational, safety, and related reporting protocols * Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media * Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance * Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets * Calling customers before and after reservations and handling resort-level customer escalations * Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations * Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development * Preparing and delivering annual performance reviews to team members on a timely basis * Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed * Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive "off" days from week to week * Working onsite at the resort at least 3-4 weekend days per month and on holidays ## Related Videos - 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