> Markdown version of [/jobs/ext/2256182-it-service-manager](https://www.wearedevelopers.com/jobs/ext/2256182-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Manager

- **Company:** N Consulting Ltd
- **Location:** Leeds, UK
- **Contract:** Permanent contract
- **Skills:** DevOps, Release Management, Software Engineering
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815180339-it-service-manager

## About the Role

Supply chain meet their contractual commitments in the delivery of IT operational services. There may be a need to support the Release Manager on occasion and some experience in managing releases would be advantageous.* Must have experience of managing suppliers to commercial framework agreements, ensuring value for money and fairly representing the service provider within the FCA.* Must have experience of service management disciplines within the development life cycle and in-service delivery life cycle* Excellent problem solving, leading servicerelated operational escalations and issues to successful resolution with the Product Group team* Working experience in a DevOps environment - within an end-to-end delivery and servicing structure including product, analysis, risk management, architecture, build, environments, releases, budgeting and service management
#J-18808-Ljbffr

## Description

# IT Service Manager at N Consulting LtdRole Title: IT Service ManagerWork mode: HybridNumber of days a week worked in the office: 40% onsite (for a standard 5-day week, this is 2 days/week).Contract duration: one (1) year from the commencement dateLocation: London (teams are London-based). However, some flexibility in case of skill shortage - the client may consider candidates based in Leeds, Edinburgh and Aberdeen who can report to these offices.SC ELIGIBLE candidates required---------------------------------------JOB DETAILSRole Title: IT Service ManagerThe Markets, Intelligence and Enforcement (MIE) Product Group Service Manager is responsible for ensuring the delivery of day to day IT operational services to the client from suppliers. The role is accountable for the stability and quality of those supplier-delivered services and support the remediation of any disruptions or broader operational issues in an efficient and orderly manner. The role is instrumental in ensuring the IT Supply
chain meet their contractual commitments in the delivery of IT operational services. There may be a need to support the Release Manager on occasion and some experience in managing releases would be advantageous.* Must have experience of managing suppliers to commercial framework agreements, ensuring value for money and fairly representing the service provider within the FCA.* Must have experience of service management disciplines within the development life cycle and in-service delivery life cycle* Excellent problem solving, leading servicerelated operational escalations and issues to successful resolution with the Product Group team* Working experience in a DevOps environment - within an end-to-end delivery and servicing structure including product, analysis, risk management, architecture, build, environments, releases, budgeting and service management


## Related Videos

- [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform)
- [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [GitOps for the people](https://www.wearedevelopers.com/videos/815-gitops-for-the-people)
- [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)