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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Bilingual Korean Tier 2 IT Support Specialist - **Company:** MILTON HERSPEY SCHOOL ALUMNI A - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $62,400.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Common Desktop Environments, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Microsoft PowerPoint, Windows PowerShell, Remote Desktop Services, Software Deployment, Windows Deployment Services, Software Troubleshooting, Peripherals, Information Technology, 3-tier Architectures, Zendesk, Servicenow, Windows Client, User Accounts - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us7777a4abfdfdcc8f8f9f5fa975746fff ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field. * At least five years of hands-on IT support experience in an enterprise environment. * Korean and English bilingual proficiency. * Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP. * Experience supporting Windows 10/11, Microsoft Office, and common desktop applications. * Familiarity with SCCM, Remote Desktop, or similar remote-support tools. * Strong written and verbal communication skills. * Ability to prioritize and manage multiple assignments. * Preferred Qualifications * CompTIA A+, Network+, Microsoft, or comparable certification. * Experience supporting IT service-desk environments with more than 500 end users. * Experience with VDI and macOS support. * Working knowledge of ITIL practices. * Basic PowerShell scripting experience. * Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems. * Experience with mobile-device or enterprise-mobility management. * Experience with Windows Deployment Services and disk imaging or cloning tools. ## Description We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives. * Key Responsibilities * Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments. * Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access. * Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. * Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams. * Perform employee onboarding and offboarding and manage user access rights. * Provide onsite and after-hours VIP support for executives and urgent cases. * Document incidents and resolutions in ticketing or service-management systems. * Assist with software deployment, patching, and system updates. * Identify recurring issues and recommend long-term solutions and process improvements. * Ensure compliance with applicable IT security policies and procedures. * The Right Candidate Will Possess A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)