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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Data Reporting Analyst- NICE CXone - **Company:** Inabia Software & Consulting Inc. - **Location:** Greensboro, NC, United States - **Experience:** Expert - **Salary:** $109,400.0 - $160,700.0 - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, VoIP, Network Architecture, Software Troubleshooting, Information Technology, Data Analytics, Tools for Reporting, Data Pipelines - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us5cd6397397799f629d8c7baa09f8aa49 ## About the Role * Minimum 4 years of experience supporting network and/or telephony systems and users. * Minimum 2 years of experience in a leadership capacity working with IT or operational teams. * Bachelor's degree in Computer Science, Engineering, Business, Healthcare, Social Science, Education, or a related field. * Minimum 8 years of IT experience in a support or operations environment. * Equivalent professional experience may be considered in place of the degree requirement. Preferred Experience * Hands-on experience with NICE CXone or similar cloud contact center platforms. * Strong experience with ACD reporting and contact center analytics. * Experience supporting VoIP, telephony, and network infrastructure. * Experience with contact center call flows and telephony metrics. * Experience troubleshooting complex enterprise technology environments. * Experience working with vendors and cross-functional technical teams. * Strong analytical, problem-solving, and root cause analysis skills. * Experience developing technical documentation, procedures, and knowledge repositories. * Ability to mentor junior technical staff and serve as a senior escalation resource. Powered by JazzHR ## Description The Senior Data Reporting Analyst will be responsible for supporting, maintaining, and enhancing data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on NICE CXone and related technologies. This role will serve as a key technical resource for reporting issues, data quality initiatives, performance analytics, and contact center reporting. The successful candidate will work closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions and ensure that reporting is accurate, timely, and actionable. The role also involves supporting ACD reporting, ACD call flows, network and telephony systems, VoIP technologies, and related infrastructure. The individual will be expected to troubleshoot complex technical issues, perform root cause analysis, coordinate with vendors, and contribute to continuous improvements across the environment., * Lead and support business-specific projects by applying strong technical and functional expertise. * Develop work plans, coordinate resources, monitor progress, and ensure projects meet established priorities and deadlines. * Support and enhance reporting capabilities across contact center platforms, particularly NICE CXone. * Analyze reporting issues, data-quality concerns, and system alerts and determine appropriate resolutions. * Provide first-, second-, and third-level technical support for complex and sensitive issues. * Troubleshoot network, telephony, VoIP, ACD, and contact center reporting issues. * Perform root cause analysis and coordinate resolution of complex technical problems. * Support ACD reporting and call-flow requirements. * Monitor key performance indicators related to performance, availability, capacity, and service quality. * Partner with operations, engineering, business teams, and external vendors to resolve issues and deliver solutions. * Serve as an escalation point and provide technical guidance and mentorship to junior team members. * Develop, maintain, and improve standard operating procedures and technical documentation. * Contribute to and maintain the technical knowledge repository. * Provide guidance on documentation, installation, configuration, and support procedures for new technologies. * Identify opportunities to improve reporting frameworks, processes, and data pipelines. * Communicate technical information clearly to both technical and business stakeholders. * Support vendor management and participate in enterprise-level technology initiatives. * Ensure adherence to established standards, procedures, and organizational policies., Senior Data Reporting Analyst - NICE CXone Location: Greensboro, NC (Onsite) Salary:$109,400- $160,700 About the Organization Our organization is a leading integrated health… + 6 days ago, About the job Senior Data Reporting Analyst (NICE CXone) Senior Data Reporting Analyst (NICE CXone) Location: Greensboro, NC (100% Onsite) Industry: Healthcare Employment T… + 1 month ago + ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)