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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional Product Support Manager - **Company:** Terex - **Location:** Watertown, NY, United States - **Experience:** Expert - **Salary:** $89,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Oracle (Applications), Oracle CRM, Microsoft PowerPoint, Salesforce.Com - **Published:** August 26, 2026 - **Apply:** https://www.careerbuilder.com/job-details/regional-product-support-manager-watertown-sd--319bbbad-8e11-41b7-94c0-251583e7b212 ## About the Role * Minimum a high school diploma or equivalent * Ten years' experience working with heavy machinery equipment as a technician or in a direct maintenance management role - deep technical equipment knowledge is required Preferred Qualifications: * Ten years' experience working directly with Terex Utilities equipment * Experience with Salesforce and Oracle case management CRM * Experience in customer facing roles is highly desired * Experience with customer training for Utilities equipment * Project management experience is a plus * Must be computer literate with basic proficiency in Microsoft Excel, Word, and PowerPoint * Fluid Power Society (FPS) and National Commission Certification of Crane Operators (NCCCO) certification or ability to gain certification, Ambulance Services, Backhoe Loader, Cadence, Case Management, Computer Skills, Construction, Corrective Action, Crane, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer Training, Develop and Maintain Customers, Electrical Components, Electrical Utility, Electricity, Emergency Services, Establish Priorities, Heavy Equipment/Vehicles, High School Diploma, Manufacturing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, On Site Support, Oracle CRM, Painting (Facilities and Maintenance), Problem Solving Skills, Product Support, Project/Program Management, Recycling, Rentals, Return on Investment (ROI), Safety/Work Safety, Salesforce.com, Servant leadership, Telecommunications, Waste/Garbage/Recycle Collection ## Description This position located in the Arizona, Southern California and New Mexico area and will be reporting to the Product Support Manager. The Regional Product Support Manager (RPSM) will be the first point of contact technical resource for large key customers in the specified region. They will be the intermediary between these customers and the factory and/or service entities for all issues with either new deliveries of equipment or its ongoing maintenance and use. They will have a broad focus that ranges from new truck in-services to participating in new truck build meetings, to training and occasional hands-on support to resolve issues with the trucks, as well as regular customer visits and/or calls to ensure ongoing overall customer satisfaction., * Develop, deploy, and manage comprehensive service and support * Respond directly and immediately to technical inquiries regarding the equipment * Perform Root Cause Corrective Action (RCCA) follow up for key issues * Monitor and manage all open NPIR/Service cases for the customer * Perform operator and technician training to assigned customers * Facilitate and/or participate in, as needed, regular cadence calls for issue resolution * Create and maintain customer issue action lists * Monitor outstanding and/or upcoming service work needed - both branch and field service to ensure agreed service levels are met or exceeded * Monitor customer rental activities and coordinate rental options as needed * Participate in, as needed, new truck build kick-off meetings and pre-paint inspections * Help with parts on long lead time delivery and support the Branch locations in your area. * And other duties as required ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Robots are coming into the wild! 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