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# Level 2 Network Technician

- **Company:** Road Tech Corporation
- **Location:** Menomonee Falls, WI, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Basic Access Authentication, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Architecture, Network Connections, Network Monitoring, Network Protocols, Software Deployment, Software Engineering, TCP/IP, Network Routers, Peripherals, Firewalls (Computer Science), Network Support, Laptops, User Administration, User Accounts
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e7f35eb38460e649

## About the Role

Do you have experience in macOS administration?, Do you have a High school diploma or GED?, * 2-5 years of experience in a desktop/network support role - Mandatory

 * Excellent organizational skills, troubleshooting, and communication.
 * Associate's degree in IT or related field, or equivalent experience.
 * Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
 * Proficient in Windows and macOS environments.
 * Experience with Active Directory and Office 365 administration., * High school or equivalent (Required)

Experience:

 * Desktop support: 2 years (Preferred)

Ability to Commute:

 * Menomonee Falls, WI 53051 (Required)

## Description

We are seeking a skilled Level 2 Network and Desktop Support Technician to join our IT support team. In this role, you will provide advanced troubleshooting and technical support for end-user devices and network infrastructure. You will also resolve escalated issues from Level 1 support, ensure endpoint stability, and maintain network connectivity for smooth business operations., Network & Infrastructure

 * Troubleshoot and resolve network issues including connectivity, DNS, DHCP, and VPN.
 * Configure and support network hardware (e.g., routers, switches, firewalls).
 * Monitor network performance and escalate major incidents when needed.
 * Support remote connectivity and ensure secure access via VPN or remote tools.

Desktop & End-User Support

 * Provide Level 2 support for Windows and macOS systems, including installation, configuration, and troubleshooting.
 * Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
 * Set up new workstations and manage imaging, software deployment, and updates.
 * Support users via remote tools or on-site assistance.

User Account Management

 * Manage user accounts, permissions, and access in Active Directory and Office 365.
 * Assist with password resets, MFA setup, and basic access troubleshooting.

System Maintenance & Security

 * Perform routine patching of endpoints and assist in antivirus and endpoint protection deployment.
 * Support compliance with internal IT security standards and best practices


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