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# Second Line Support Engineer

- **Company:** Digital Waffle
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Spanning Tree Protocols, Microsoft Online Services, Firmware, Hyper-V, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Routing, Cloud Services, Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Wireless Networks, Computer Networking Systems, Cloud Platform System, Virtual Environment, Software Troubleshooting, Firewalls (Computer Science), Juniper, Storage Technologies, Firewall Services Module, Cisco
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815256850-second-line-support-engineer

## About the Role

* Strong troubleshooting and analytical problem-solving skills.
 * VLAN configuration and management.
 * Static routing on switches and firewalls.
 * ACL creation and modification.
 * Inbound and outbound firewall policies.
 * Spanning Tree troubleshooting.

Firewall Experience

Experience supporting at least one of the following vendors:

 * Check Point
 * Juniper

Switching Experience

Experience supporting:

 * HPE / Aruba

Wireless Networking

Experience supporting wireless environments including:

 * HPE Aruba
 * Cisco

Virtualization Experience

Experience supporting virtual environments including:

 * Hyper-V

## Description

Job Title: Level 2 Support Engineer - Networking & Infrastructure Generalist

Location: Birmingham

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.

Key Responsibilities

 * Provide Level 2 technical support across networking, infrastructure, and cloud services.
 * Troubleshoot complex networking issues, including VLANs, routing, and switching.
 * Configure and maintain VLANs, ACLs, and firewall policies.
 * Diagnose Spanning Tree issues and network performance problems.
 * Support and maintain firewall, switching, and wireless infrastructure.
 * Perform firmware and software upgrades on networking equipment.
 * Manage and maintain virtualisation environments (VM lifecycle management).
 * Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
 * Assist with Azure infrastructure and understanding of cloud resource fundamentals.
 * Support SAN storage environments and understand storage architecture basics.
 * Perform remote troubleshooting of technical incidents and service requests.
 * Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
 * Maintain and update technical documentation and knowledge base articles.
 * Assist with backup technologies and data protection processes.

Required Skills & Experience

 * Strong troubleshooting and analytical problem-solving skills.
 * VLAN configuration and management.
 * Static routing on switches and firewalls.
 * ACL creation and modification.
 * Inbound and outbound firewall policies.
 * Spanning Tree troubleshooting.

Firewall Experience

Experience supporting at least one of the following vendors:

 * Check Point
 * Juniper

Switching Experience

Experience supporting:

 * HPE / Aruba

Wireless Networking

Experience supporting wireless environments including:

 * HPE Aruba
 * Cisco

Virtualization Experience

Experience supporting virtual environments including:

 * Hyper-V


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