> Markdown version of [/jobs/ext/2257616-salesforce-administrator](https://www.wearedevelopers.com/jobs/ext/2257616-salesforce-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Administrator - **Company:** The Other House - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, Software Documentation, Issue Tracking Systems, Salesforce.Com, SQL Databases, Apex Code, Salesforce Object Query Language (SOQL), Mulesoft - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815184060-salesforce-administrator ## About the Role * Salesforce Certified Administrator (essential). * Proven experience supporting Salesforce users in a ticket-based or service desk environment. * Comfortable managing a high-volume support queue in an SLA-driven setting. * Familiar with ITIL principles and service management best practices. * Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks). * Confident engaging directly with stakeholders and resolving issues verbally. * Strong communication skills with a customer-focused approach. * Comfortable delivering training and explaining processes clearly to non-technical users. * Strong organisational skills with the ability to prioritise competing demands. * Positive, proactive, and collaborative team player. * Experience building and troubleshooting Salesforce Flows (essential). * Exposure to SQL, SOQL, MuleSoft, or Apex is advantageous but not required. ## Description We are seeking a Salesforce Certified Administrator to support and maintain our clients Salesforce CRM environment. This is a first-line, service-desk-led, ticket-driven role. The primary focus of this position is the daily management and resolution of Salesforce-related requests via a ticketing system. This is a hands-on support role requiring strong communication skills, responsiveness, and full ownership of the support queue. You will be responsible for delivering timely, high-quality support to Salesforce users across the business while ensuring smooth day-to-day CRM operations. Key Responsibilities * Own and manage the Salesforce ticket queue as a core daily responsibility, ensuring agreed SLAs are consistently met. * Troubleshoot and resolve Salesforce issues efficiently and professionally. * Proactively engage with end users via phone or video call to clarify requirements and accelerate issue resolution. * Provide clear, regular updates to users throughout the lifecycle of each ticket. * Produce reporting on ticket volumes, trends, recurring issues, and performance metrics where required. * Manage core Salesforce administrative tasks including: * User setup and deactivation * Roles, profiles, permission sets, and security controls * Build, maintain, and troubleshoot Salesforce Flows (essential). * Maintain reports and dashboards to support business insight and decision-making. * Monitor and uphold data quality standards. * Deliver end-user training sessions (1:1 and group) to improve adoption and system capability. * Create and maintain user documentation, guides, and knowledge base materials. * Support system enhancements, User Acceptance Testing (UAT), and release documentation. * Collaborate effectively with data, IT, and business stakeholders. About You * Salesforce Certified Administrator (essential). * Proven experience supporting Salesforce users in a ticket-based or service desk environment. * Comfortable managing a high-volume support queue in an SLA-driven setting. * Familiar with ITIL principles and service management best practices. * Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks). * Confident engaging directly with stakeholders and resolving issues verbally. * Strong communication skills with a customer-focused approach. * Comfortable delivering training and explaining processes clearly to non-technical users. * Strong organisational skills with the ability to prioritise competing demands. * Positive, proactive, and collaborative team player. * Experience building and troubleshooting Salesforce Flows (essential). * Exposure to SQL, SOQL, MuleSoft, or Apex is advantageous but not required. What Success Looks Like * Tickets are managed efficiently and consistently within SLA. * Clear, proactive communication with end users. * High-quality issue resolution and positive stakeholder feedback. * Improved user adoption through effective training and support. * Reliable ownership of day-to-day Salesforce administration. * Positive contribution to team collaboration and continuous improvement initiatives. * Ability to contribute to project and sprint-related work once established in the role. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)