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# Second-Line IT Support Analyst - Microsoft 365 Expert

- **Company:** HCR Ltd
- **Location:** Cheltenham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Office365
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815204170-second-line-it-support-analyst--microsoft-365-expert

## About the Role

A prominent legal firm in Cheltenham is seeking a Second Line Support Analyst to elevate their IT support function. This role involves tackling escalated technical issues and providing exceptional service to users, while enhancing overall IT processes. The ideal candidate will have strong experience in Microsoft 365 tools, exceptional troubleshooting skills, and great communication abilities. This position offers a full-time role with comprehensive benefits including 28 days of annual leave and an electric vehicle scheme.
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## Description

A prominent legal firm in Cheltenham is seeking a Second Line Support Analyst to elevate their IT support function. This role involves tackling escalated technical issues and providing exceptional service to users, while enhancing overall IT processes. The ideal candidate will have strong experience in Microsoft 365 tools, exceptional troubleshooting skills, and great communication abilities. This position offers a full-time role with comprehensive benefits including 28 days of annual leave and an electric vehicle scheme.


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