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# 1st/2nd Line Support Engineer

- **Company:** Xpertise Recruitment
- **Location:** Altrincham, UK
- **Experience:** Starter
- **Salary:** £32,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cloud Computing, Microsoft Office, Information Technology
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815178407-1st2nd-line-support-engineer

## About the Role

* Solid experience in a 2nd line or advanced service desk role.
 * Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
 * Experience with endpoint patching tools and hardware support.
 * Familiarity with mobile device support, particularly Apple/iOS.
 * Confidence in supporting end users in a busy, professional environment.
 * Proactive attitude with the ability to prioritise tasks and work independently or as part of a team

## Description

Role: Tech Recruitment Expert | 20+ Years Helping Companies Hire the Best Talent | Head of Cloud & Infrastructure Practice

Location: Altrincham

Salary: £32,000 per annum

Overview

About the Role

Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. As a 1st / 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle escalations from the service desk, work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.

Key Responsibilities

 * Provide 1st / 2nd line support across the organisation (hardware and software).
 * Troubleshoot and resolve issues related to:
 * Active Directory & Group Policy
 * Endpoint patching and compliance
 * Laptop and desktop break/fix and setup
 * Assist in general end-user IT support, both face-to-face and remotely.
 * Collaborate with the wider IT team to escalate infrastructure or network-related issues.
 * Support asset and hardware procurement and ensure appropriate stock levels.
 * Maintain accurate documentation and follow ITIL-aligned service desk processes.

Key Skills & Experience

 * Solid experience in a 2nd line or advanced service desk role.
 * Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
 * Experience with endpoint patching tools and hardware support.
 * Familiarity with mobile device support, particularly Apple/iOS.
 * Confidence in supporting end users in a busy, professional environment.
 * Proactive attitude with the ability to prioritise tasks and work independently or as part of a team

Seniority level

 * Entry level

Employment type

 * Full-time

Job function

 * Information Technology

Industries

 * Technology, Information and Internet


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