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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Earth Fare - **Location:** Asheville, NC, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Networking Hardware, Networking Basics, Wi-Fi Technology, Peripherals, Deployment Automation - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=db608eac76404fe9 ## About the Role Do you have a valid Driver's License license?, Do you have experience in In-person customer service?, * 2-3 years of hands-on experience as an IT Field Technician or in a similar field support role (or equivalent combination of education and experience). * Strong customer service skills and the ability to communicate effectively with team members at all levels of the organization. * Physically able to perform job duties, including lifting up to 50 lbs, and comfortable working independently at remote store locations for extended periods. * Valid driver's license and reliable transportation. * Flexibility to travel extensively (70-80%) and participate in a shared on-call rotation with occasional after-hours work for emergencies and time-sensitive maintenance. * Solid problem-solving skills and the ability to troubleshoot hardware issues independently., * Previous experience supporting retail environments or point-of-sale (POS) systems. * CompTIA A+ certification or equivalent hardware support credentials. * Basic networking knowledge (switches, cabling, Wi-Fi troubleshooting). * Experience with hardware imaging, deployment tools, or standardized rollout processes. * Familiarity with multi-site retail or distributed operations support. ## Description Earth Fare is seeking a reliable, hands-on IT Field Technician to keep our stores and corporate locations running smoothly. In this role, you will travel to retail locations across our footprint to install, maintain, and repair critical hardware - including point-of-sale systems, desktop computers, printers, and network equipment that directly support daily store operations. This is a mobile, field-based position with significant travel (typically 70-80% of the time). You will work independently at store locations while collaborating closely with the broader IT team on projects, escalations, and urgent repairs. The role includes a shared on-call rotation and occasional after-hours work for emergencies or time-sensitive maintenance. If you enjoy variety, working directly with store teams, solving problems on-site, and seeing the immediate impact of your work, this is an excellent opportunity to join a mission-driven organization helping people live healthy lives., Installations & Hardware Projects * Perform new store openings and hardware refresh installations, including setup of desktops, printers, point-of-sale systems, peripherals, and network equipment. * Execute equipment deployments and migrations according to established standards and timelines. * Ensure all installed systems are properly configured, tested, and documented before returning to service. Maintenance, Repairs & Field Support * Travel to store and corporate locations to perform corrective and preventative maintenance on hardware to maintain high service levels. * Diagnose and resolve hardware issues on desktops, printers, POS systems, and network equipment in a timely manner. * Respond to service calls and escalations, including emergency travel when required to restore critical store operations. * Maintain equipment reliability through proactive maintenance routines and timely repairs. Collaboration, Escalation & On-Call Support * Partner with IT technical staff and the help desk team to ensure repairs and installations are completed effectively and within expected timeframes. * Provide escalation support for complex hardware issues and coordinate with vendors when needed. * Participate in a shared on-call rotation and respond to after-hours emergencies as needed. * Deliver excellent customer service while interacting with team members at all levels of the organization. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)